Recent Why SERVPRO Posts

Why SERVPRO for Proactive Commercial Cleaning

9/24/2021 (Permalink)

 Why SERVPRO for Proactive Commercial Cleaning Proactive Commercial Cleaning

Being a proactive corporate and commercial business owner or property manager means taking control of a situation by causing things to happen instead of waiting to respond after things happen. This ‘staying ahead’ approach is especially critical for Charlotte-area businesses during the current coronavirus pandemic. 

For example, your office may not have been exposed, but you still want your employees and customers to feel secure. One way to maintain a healthy and safe work environment is through proactive cleaning. 

While it doesn’t prevent or protect buildings from future contamination, proactive cleaning provides peace of mind. It ensures environments are thoroughly and professionally cleaned, according to Centers for Disease Control (CDC) specifications. 

How does proactive cleaning work?

Deep cleaning and disinfecting has moved up on the list of priorities for businesses and institutions, but how does proactive cleaning work? SERVPRO of NW Charlotte, Lincoln County, Southern and NE Gaston has developed a proactive cleaning and disinfection protocol based CDC specifications. 

Through years of experience in dealing with biological contaminants, we’ve identified three categories of contamination:

  1. Proactive cleaning when there aren’t any confirmed coronavirus cases or known coronavirus exposure. 
  2. Cleaning for possible coronavirus exposure. 
  3. Reactive cleaning when there’s a confirmed coronavirus case. 

Proactive commercial cleaning goes beyond the scope of work that a regular janitorial team performs daily. It involves a facility or structure deep cleaning and disinfection -- from kitchen vents to carpets to manufacturing equipment. 

Steps may include cleaning porous and nonporous surfaces, disinfecting nonporous surfaces, cleaning and disinfecting equipment, tools and supplies, and disposing of waste.

Planning for deep cleaning 

Before conducting commercial cleaning, we ask customers for floor plans of their building or facility ahead of time. If floor plans aren’t available, our production manager will visit the location before the start of the project to determine how many people we’ll need, the best way for our team to move through the building, where we’ll start and end and if we’ll split up our team, so one group cleans the office while others take care of the warehouse. 

Having a proactive cleaning strategy in place before the work begins allows our deep cleaning experts to tackle the project efficiently and thoroughly. 

24/7 commercial cleaning assistance

SERVPRO of Northwest Charlotte is locally owned and operated as part of a national network of 1,700-plus franchises. Our deep cleaning experts are employees, not contractors, which means our team can respond very quickly and with more resources. For questions, contact us anytime at (704) 286-8720 or request help online

Why should you choose SERVPRO of NW Charlotte for your cleanup and restoration needs?

9/20/2021 (Permalink)

SERVPRO NWC Facility and Truck Why should you choose SERVPRO of NW Charlotte?

Why should you choose SERVPRO of NW Charlotte for your cleanup and restoration needs? We could go on and on about how we’re the best choice for you. However, we’ll let people just like you- perhaps even your neighbor- speak for themselves about their own unique situation.

Water Damage

“SERVPRO was quick to answer and respond to the water loss in my home. They were able to extract the water and save my floors. They worked with my insurance company and made the process easy to understand.”

Fire Damage

“SERVPRO has done a terrific job for my family.  Dealing with this fire was far more complicated than I thought it would be and your people have been there every step of the way.  The work is high quality, too.  Thanks for giving us our home back.” 


“I recently built a new home and the inspector said there was mold under the crawlspace.  SERVPRO met my urgent demand to inspect the property (as we are to close shortly) and provided a report.  Our SERVPRO employee could have easily told me I needed to remediate and I would have paid for it.  Instead, he very honestly told me there was no visible mold and remediation was completely unnecessary.  This is the second time I've used your services and will continue forever given the honest and quality work you provide.  Thank you for saving me thousands!!!”

Sewage Leak

“The owners of this SERVPRO have hired an amazing team of experts. I had a horrible situation on my hands and a plumber told me it'd take longer than a week to fix the sewage leak in my cellar. Really? That's not acceptable. This team came to my rescue. They stepped me through the entire process. They helped me with my insurance company. We only had to move our 1 night due to the issue. All of the staff are competent, on time, communicate well, and every single one of them was sympathetic and apologetic. They left things BETTER than they were before the sewage leak. Don't call anyone else. Call them first. You will be glad you did.”

How can we guarantee that you will also be satisfied with choosing SERVPRO of NW Charlotte?

We set the bar high by ensuring our professionals have completed extensive training and certifications including meeting the industry standard with The Institute of Inspection Cleaning and Restoration Certification (IICRC), SERVPRO employee and franchise training, continuing education courses on emergency mitigation, and more.

You can rest assured that our staff is equipped with the latest training and proven methods to restore your property as quickly and efficiently as possible.

Why choose SERVPRO of NW Charlotte for fire damage and restoration?

9/15/2021 (Permalink)

SERVPRO Large Loss Vehicle SERVPRO NW Charlotte - Fire Damage Restoration

We understand fires can be particularly catastrophic. Unfortunately, once the first responders drive away, your property probably will not only have suffered damage from just fire and smoke, but also water damage and flooding from the firefighter’s response and extinguishing methods.

Thankfully, SERVPRO of NW Charlotte professionals are specialized in both fire damage and water damage restoration and fully equipped to facilitate your restoration process through to completion. You can rest assured that we have made the process as efficient as possible for you.

Because your well being is our #1 concern, we hope this free checklist is helpful on the road to returning your property to "Like it never even happened."


Your safety is our top priority. After experiencing fire damage, please determine the following:

  • Will you be safe inside the property? If not, evacuate immediately and do not return inside.
  • Are there electrical hazards or any other variables that could cause injury?
  • Only perform activities on the premises that are definitely safe.

Emergency Contact

Our restoration process starts as soon as you call SERVPRO of NW Charlotte. Remember that we are available 24 hours a day and respond faster to any size disaster. You will be asked questions to decide the degree of your fire damage and with what equipment and resources our professionals should respond. 

Inspection and Assessment

SERVPRO of NW Charlotte will thoroughly inspect and examine adjacent rooms of your property to decide the size of the fire, smoke, and soot damage. This step is foundational in building an accurate and effective plan of action.

Immediate Board-Up and Roof-Tarp Service

In order to optimize security and prevent more damage, SERVPRO of NW Charlotte will board up any compromised or missing windows and walls and place tarps on any roof damage.

Water Removal and Drying (if needed)

SERVPRO of NW Charlotte will begin the water removal process at the onset of response. This process is done utilizing proven methods and specially designed equipment including dehumidifiers and air movers to remove and water and complete the drying process.

Removal of Smoke and Soot from All Surfaces

Like with water removal, we use specially designed equipment and methods to remove smoke and soot from all surfaces including walls, floors and ceilings.

Cleaning and Sanitizing

Our professionals will use an array of cleaning methods to restore your personal items "Like it never even happened." This includes the important step of odor removal by using industrial air scrubbers and fogging equipment.


Last but not least is your final step-restoration! This step includes any repairs such as replacing or installing flooring and drywall, painting, and reconstructing any areas or rooms that were demolished or damaged.

Don’t trust your restoration to just anyone. SERVPRO of NW Charlotte is a trusted leader in the restoration industry, and our specialists are highly trained to provide you with 24/7 emergency assistance. Between their extensive training, specialized equipment and proven cleaning techniques, your property will be back to pre-fire condition so that you can be back to your normal life as quickly as possible.

Why SERVPRO - Certified: SERVPRO Cleaning

9/8/2021 (Permalink)

Chairs in airport facility Certified: SERVPRO Cleaning

SERVPRO of NW Charlotte is ready 24/7 to clean and disinfect your facility or business, according to protocols set forth by the Centers for Disease Control and Prevention. Our team has years of experience - dealing with biological contaminants, and we will go beyond the scope of work that regular cleaning staff perform daily.

The CDC encourages cleaning of high-touch surfaces such as tabletops,  counters, doorknobs, light switches, toilets, bathroom fixtures, phones, keyboards, tablets, and tables.

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

If your facility or business needs deep cleaning services, call SERVPRO of NW Charlotte.

Cleaning Up Your Business After Storm Damage

9/8/2021 (Permalink)

Business Owners holding up umbrellas after storm damage Cleaning Up Your Business After Storm Damage

In North Carolina, there are many cases where storms cause significant damage to your business or the building you operate your business out of. If that is the case SERVPRO of NW Charlotte is here to help. We want to make sure that you have help from start to finish getting your business back up and operational again. 

In most cases high winds will cause significant wind damage. This can cause shingles to come off, trees flying into windows and other types of high impact damage. Our experienced team can handle all of the situations 24/7, 365 days a year. 

It is important if you have any questions to reach out to us at anytime. We hope you don't experience a severe storm, but if you do know that we are here for you. 

Proactive Disinfecting: Helping businesses during the pandemic

8/16/2021 (Permalink)

SERVPRO Team cleaning surfaces in commercial setting Why Choose SERVPRO for Proactive Cleaning

As commercial activity continues throughout the Charlotte area, business owners and property managers remain focussed on maintaining safe and healthy work environments. We provide professional standby cleaning services that provide peace of mind to employees, vendors, clients and customers.

Why SERVPRO for Proactive Commercial cleaning?

Proper cleaning and disinfection routines can significantly reduce or eliminate pathogens on objects and surfaces in facilities, workplaces, and offices. With deep cleaning and disinfecting now integrated into the new normal, businesses can rely on experts who deal specifically with biological contaminants. 

The SERVPRO of NW Charlotte’s commercial cleaning team is fit-tested for full-face respirators and trained in biohazard cleaning protocols. Our deep cleaning experts are employees, not contractors, with more resources and the most effective equipment

With our standby cleaning services, property managers and business owners can minimize disruptions while still ensuring their offices, buildings and facilities are thoroughly and professionally cleaned. For example, if a property manager calls us with a last-minute request for a facility deep cleaning that same night, we can take care of it. A contractor, however, has limited resources and might not be able to offer such a quick turnaround. 

Viral cleanups: What we do, what we know

Whether you're addressing ducts, carpet, vents or equipment, ongoing maintenance cleaning will help keep your property looking professional and help prevent some maintenance issues. But the pandemic requires business owners to disinfect any high-touch surfaces regularly.  

Examples include tables, doorknobs, light switches, hard-backed chairs, countertops, handles, desks, toilets, faucets, sinks, fixtures and electronics (phone receivers and keypads, computers, keyboards, tablets, touch screens, kiosks and remote controls). 

Other commercial spaces that may require disinfecting and deep  may include:

  • Sales counters
  • Water fountains
  • Soda and snack machines
  • Kitchens, break rooms and food areas
  • Bathrooms
  • Meeting rooms and classrooms
  • Shelving and racks
  • Carpets, rugs and drapes
  • Furnaces and air conditioners
  • Elevators and stair and escalator handrails
  • Playground and fitness equipment

Whether the job requires sanitizing agents, germicides, or antimicrobial treatments, SERVPRO of NW Charlotte only uses OSHA-approved cleaning agents to eliminate contaminants. And, our cleaning experts adhere to Centers for Disease Control (CDC) and local authority guidelines related to pathogen exposure and cleaning procedures.

Learn more about ProActive Clearing, Disinfecting, and 

  • The Deep Clean: Disinfecting workplaces, offices and facilities
  • Staying Ahead with Disinfecting Cleans: The importance of proactive cleaning through a Pandemic
  • Reactive Disinfecting - "Like it never even happened."

Standby commercial cleaning

Although SERVPRO of NW Charlotte is part of a national network of 1,700-plus franchises, we’re locally owned and operated and part of the Mecklenburg, Lincoln ,and Gaston communities. 

Our team can handle any commercial cleaning needs: proactive cleaning when there aren’t confirmed cases or known coronavirus exposure; deep cleaning for possible coronavirus exposure; and reactive cleaning if there’s a confirmed case. For questions, contact us anytime 24/7 at (704) 393-7890 or request help online

Certified Cleaning and Disinfecting

5/21/2020 (Permalink)

Certified: SERVPRO Cleaned Certified: SERVPRO Cleaned

We're here to help you feel confident with reopening your business or commercial property. It is important to make your employees and customer feel safe and confident in returning by creating a safe, and clean environment. Trust in us to help you! We have implemented use of Certified: SERVPRO Cleaned signs that should make your employees and customers feel safe when returning!

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

SERVPRO of NW Charlotte, Lincoln County, Southern and NE Gaston uses hospital-grade disinfectant, as recommended by the CDC. While there is no product tested against this particular strain of virus, we are following all guidelines provided by the CDC and local authorities. 

SERVPRO of Northwest Charlotte is prepared to clean your business/commercial property. Give us a call at 704-393-7890.

Why Choose SERVPRO of NW Charlotte, Lincoln County, Southern and NE Gaston County

7/12/2019 (Permalink)

SERVPRO of NW Charlotte, Lincoln County, Southern and NE Gaston County Why choose SERVPRO of NW Charlotte, Lincoln County, Southern and NE Gaston County.

It is estimated that up to 50% of businesses that close due to a disaster, such as fire and flood never reopen!  Of the businesses that survive, the overwhelming majority of them had a preparedness plan in place.

Are you “Ready for whatever happens?”

Preparation is a key component for making it through any size disaster, whether it’s a small water leak, a large fire, or an area flood.  The best time to plan for such events is not when the event happens, but well before it happens.

The SERVPRO® Emergency READY Profile serves as a quick reference of important building and contact information or can be an ideal supplement to any well-designed emergency preparedness or existing contingency program.  Rather than simply reacting to disaster situations, most prefer proactive measures to establish a relationship with a restoration services company. 

By working with SERVPRO of NW Charlotte, Lincoln County, Southern and NE Gaston Countyto develop your personalized Emergency READY Profile your business will receive the benefit of over 40 years of experience in reducing the impact of any natural or man-made disaster. 

SERVPRO® is a leader in water and fire damage response and can help you quickly get your property back in working order.

Meet our Owner - Penny Benkeser

5/17/2019 (Permalink)

Penny Benkeser - Owner of SERVPRO of NW Charlotte, Lincoln County, Southern and NE Gaston County Penny Benkeser, Owner of SERVPRO of NW Charlotte, Lincoln County, Southern and NE Gaston County

Penny Benkeser, owner of SERVPRO of NW Charlotte, Lincoln County, Southern and NE Gaston County and president of the Charlotte Chapter of the National Association of Women Business Owners (NAWBO) joins Good Day's Barbara Lash to talk about women in business.

Penny is the 2016-2017 President of the Charlotte chapter of NAWBO.  In this interview she is able to discusses the woman owned business community in Charlotte and the role of NAWBO in the local community.  She also talks about a few of the upcoming events meant to provide education and networking resources for women business owners.  

Finally, she also speaks to some of the benefits she has been able to leverage based on her NAWBO membership and the impact on the growth on her business.   

Click Here to Watch the Video

Who to Call When Trees Fall on Your Home

5/1/2019 (Permalink)

Fallen Tree on Home in Huntersville NC Fallen Tree Storm Damage

Whether it was caused by root rot or strong winds, if a tree has fallen on your house, there’s a series of steps you’ll need to follow to get your house and property back to normal.

Hurricanes, floods and snowstorms are a few types of weather conditions that can cause trees to fall, which could result in roof and interior damage. While older and diseased trees are more vulnerable to extreme weather and high winds, remember that even strong, healthy trees can topple under these conditions.

Fallen trees are one of the main causes of roof damage, according to the National Storm Damage Center, costing more than $1 billion in property damage each year. From tree removal to roof repair and everything in between, learn what you need to do and who you need to contact to recover from storm damage.

1. Contact SERVPRO of NW Charlotte immediately. They will send a project manager out on site quickly. Once on site they will determine what equipment is needed to get the tree off of your home. 

2. If there is a lot of rain the inside of the home might be damaged. SERVPRO can handle all of the cleanup and drying to get your home back to pre loss condition. 

3. If there is rebuilding necessary in results of the tree damage, SERVPRO of NW Charlotte's construction team will be able to handle the job from start to finish.