FIRE DAMAGE - FREQUENTLY ASKED QUESTIONS
FIRE & SMOKE FREQUENTLY ASKED QUESTIONS
Some FAQs about Fire & Smoke Damage
Fire and Smoke damage is not as rare as you may think. Those who are affected by a fire and contact us for help with the restoration process often have similar questions regarding what to do after. Some of those questions and answers are provided below.
Can I go back into my home to get my belongings after a fire damage?
We suggest an expert determine the safety of any home or building. While you may not see a risk in checking the fire damage in your home, it may be dangerous, or pose a hazard to your health.
What will happen to my items left in the home?
Your insurance agent may deem some that are safe be stored. If so, our technicians would remove those items and safely store them. Items damaged due to the smoke damage from the fire would need to be disposed of properly, which our technicians will also do.
Do you board up our home?
Yes, we can. SERVPRO of Northwest Charlotte can board up a home safety and securely to prevent possible theft after a fire damage has occurred.
Can I stay in my home after a fire?
Insurance adjusters will make this determination usually based on damage, but common sense will sometimes tell you to stay elsewhere. If a small situation is centered in one room and did not affect other areas, you may be able to safely stay.
Can we clean the fire or smoke damage ourselves?
Most people think fire or smoke damage can be easily cleaned. There are actually strict standards for fire restoration set forth by the IICRC, which all professional fire restoration companies follow to make sure your home is properly restored. While you may think you can do it, if you lack the proper training and experience, you are taking all responsibility for future hazards and problems that may occur.