SERVPRO of Northwest Charlotte Employee Photos

Male Office and Field Employee

Bob, Senior Reconstruction Estimator

A master builder/estimator with 30+ years of hands on experience, Bob isn't just a salesman with enough industry terms to close a deal. Mitigation and Reconstruction are extremely complicated with many players, such as Insurance Adjusters, Industrial Hygienists, Building Tradesmen, Engineers, Utility/Permit Offices and in some cases, Mortgage Companies.

Experience in coordinating all these players translates into time and money saved for the customer. When a local restaurant had a $130,000 fire loss, Bob estimated and organized sub-contractors on around the clock shifts. The owners were astonished to be back open just five days after the fire! 

Male employee with goatee and glasses

J.T., Mitigation Operations Manager

An Ex-Marine with over 20 years in the field, J.T. comes from a catastrophic loss restoration background managing projects all over the country including…

  • 9/11 New York City: American Stock Exchange, Marriot Financial Hotel, NASDAQ office
  • Hurricane Katrina: Reily Foods Factories, Luzianne Tea, JFG Coffee, New England Coffee, CDM Coffee, RT Coffee
  • Hurricane Sandy: Dow Corning Manufacturing Facility
  • Hurricane Odile: Cabo Azul Resort
  • Plains All American Pipeline Oil Spill, Refugio Beach, CA

Large losses require extensive communication with owners, managers, city/county officials, suppliers, crews and tradesmen, as well as meticulous attention to detail.  J.T. conducts this orchestra expertly with a sharp focus on efficiency and getting businesses back to full operation as soon as possible. 

Female Office Employee

Lisa, Office Manager

Having served with the franchise long before Penny took the reins, Lisa is the central hub around which the day to day details of the business rotate. She has performed every job in the company at one time or another and has unique insight into what our team members need.  She is in charge of Accounting, Budgeting, Industry Certification, Human Resources and countless other details we become keenly aware of when she takes a day off. 

Male employee in black shirt

Davin, Construction Manager

Davin started in the family construction business very young and has done residential, commercial and multi-family building and remodeling. With 18 years of experience in the field, he can handle every aspect of a project with calm precision.  Customers will be walked through each step of the process with answers to their questions and genuine concern for their wishes.  Davin has assembled an extensive network of Sub-contractors whose work and ethics make them stand out above the rest.  When added to the relationships he’s built with local Insurance Adjusters, Davin can deliver top quality on an efficient time table. 

Male Office and Field Employee

Roger, Sales and Estimating Manager

With 21 years in the field, Roger is an expert estimator of all types of Commercial Reconstruction projects and building relationships with Medical Facility and Property Management clients.  His specialty is estimating with an eye toward functionality and cost control.  Roger helps ensure that our customers understand every aspect of the job, estimate and materials to be used so that there is no confusion as the job progresses.  

Male Field Employee

Jaime, Mitigation Production Manager

With 15 years under his belt in this field, Jaime is a great addition to our team.  He started in the construction field and moved into Mitigation and Contents management.  His thorough knowledge of estimating has lightened our office load and his rapport with customers can’t be beat. 

Male Field Employee

Michael, Mitigation Production Manager

Michael has over 10 years in mitigation and is experienced with all types of commercial and residential losses.  He oversees the job, including subcontractors, from start to finish and keeps the customer informed along the way. We are grateful to have his steady hand and sense of humor in our mitigation department.

Male Field Employee

Derrick, Mitigation Crew Chief

After two years of retirement from a career in NASCAR as a service manager for the Dale Earnhardt racing franchise, “Coop” had to get back in the game. Thus began a new a career in mitigation and restoration. With over 10 years under his belt, “Coop” is especially adept at understanding the unique nature of water travel within structure types and how best to dry out each. "Like I told a customer with water damage in Denver last week, 'This is your personal property. I want to leave here today having put you and your place back on the road to normal'”.

Male Field Employee

Jacobo, Mitigation Crew Chief

Jacobo is, by far, our most positive employee, eagerly diving into every type of loss with a smile. Even a four deep sewage filled basement we handled at a Charlotte business didn't phase him! Jacobo specializes in examining every detail of a loss so all areas of damage are discovered and addressed. His thoroughness extends to how he approaches our customer’s needs. “I’m in their home, around their things and I treat both with great respect. I’ve worked for other companies, but here, we treat each other and the customer right, no matter what.”

Male Field Employee

Jamel, Mitigation Crew Chief

He thrives in the ever-changing field of loss mitigation, from extracting a flooded basement to demolishing a roof destroyed by a fallen tree.  Jamel is skilled at handling a wide variety of technical tasks and his calm, reassuring manner helps bring the situation into focus for the customer, be they a home owner or industrial park manager.  “Mitigation work gives me the chance to serve others by bringing order to their chaos.” 

Male Field Employee

Hansel, Mitigation Crew Chief

Hansel makes every day more joyful and productive.  The first to volunteer and the last to complain, we appreciate the eager dedication he brings to each job.  Hansel works hard to make jobs progress smoothly, backing everyone up before he even has to be asked.  Joining us with his brother, Jay, we were blessed to find this wonderful pair.

Male Field Employee

Jay, Mitigation Technician

New to this industry, Jay is a fast learner.  He hit the ground running with his brother, Hansel, and quickly made himself indispensable.  On the jobsite, Jay keeps equipment organized, supplies handy and the owner’s property clean and safe. We can walk into the largest company or the smallest house confidently with these brothers on our team.

Male Field Employee

Jose, Mitigation Technician

Jose enjoys conducting precise demolition while maintaining a neat and functional environment for the customer.  He says the warm, team atmosphere at SERVPRO is a great change from his former employer.  Always cheerful, Jose helps keep the team moving with smiles on their faces.

Male Field Employee

Sahib, Mitigation Technician

Sahib takes pride in methodically working a loss from one end to the other and taking his time to do the job right.  Mellow and patient by nature, he puts people at ease. “I like the customer to feel comfortable with us being in their home.  I want them to feel safe and well taken care of.”

Male Office and Field Employee

Jason, Mitigation Estimator

Having started as a mitigation technician and moved up the ranks, Jason inspects jobsites and writes expertly detailed estimates for both residential and commercial water, mold, sewage, fire and biohazard losses.  We recruited Jason from states away and are grateful that he accepted our invitation and joined the team.  “I love the changing nature of mitigation work and giving clients estimates and other data that empower them to make confident decisions about their property.”

Female Field Employee

Jenn, Content & Cleaning Manager

Jenn got her start as an office manager in the reconstruction end of the restoration field.  Soon her organizing skills drew her to Content work.  There are many different pieces involved in sorting, packing, moving, cleaning, storing and returning a client’s belongings. Jenn is a master at planning and executing this process.  But her most vital skill is the ability to build a relationship with her clients.  She maintains communication by phone and text daily so clients know their things are in good hands. 

Female Field Employee

Ulysa, Content & Cleaning Technician

Ulysa likes working one on one with customers to clean, sort and store their belongings with care.  She’s a real team player, changing gears and filling in whenever and wherever we need her.  “I can take time and go the extra mile for customers because I know Penny expects nothing less.”         

Male Field Employee

Chris, Reconstruction Project Manager

During his 30 years in construction and damage restoration, Chris has become adept at every aspect of project work.  He specializes solving the unique puzzles that pop up along the way.  While coordinating a project, he develops warm relationships with the property owners and is determined to exceed their expectations.  “Every project, large or small, should be given white glove treatment.  The customer’s smile on the last day tells me I’ve succeeded.”

Male Field Employee

Jeremy, Reconstruction Project Manager

Jeremy followed his associates degree in construction with 30 years experience in the field.  His focus is on managing the every day details of projects so the customer stays informed and comfortable as things progress.  “These water and fire losses are traumatic.  I want to restore their property and lives to normal as quickly as possible.”  

Female with long hair in black shirt

Lisa, Warehouse Manager

Lisa came to us from a large warehouse company in Buffalo, NY.  At SERVPRO, there are hundreds of different cleaning materials, protective gear and pieces of equipment involved in water, sewage, mold, fire and biohazard work. From a residential water heater leak to a manufacturing plant fire, we can handle it thanks to her hard work.  “I take pride in keeping us on point and ready to roll.”      

Female employee with curly hair and glasses

Elaine, Quality Control Administrator

Elaine specializes in estimate review, insurance claim requirements and keeping mitigation files flowing efficiently from first arrival onsite to final billing. There are many details and parties involved in handling a loss.  "We try our best to fix the damage, file the claim and get homes back to normal as quickly as possible."  

Female with blond hair and black shirt

Michelle, Accounting Specialist

When the on site work is complete, invoices must be generated and bills must be paid.  It’s crucial to manage numbers accurately for any business to stay afloat.  Michelle processes invoices and bills, balances accounts and helps with budgeting.  Thanks to her hard work, it’s easy for us to see where we are at any given moment. “I crunch the numbers so everyone else is free to do their job on a firm financial foundation.”

Female with long hair and glasses

Ariel, Mitigation File Coordinator

Ariel, a native of the Charlotte area, came to us from a smaller mitigation company where she handled most of the office functions on her own.  She enjoys the challenge of tracking all the job paperwork, photos, claim forms and other details to ensure that each job file is clear and complete.  We appreciate how she keeps our crews on their toes as well as the compassion and patience with which she assists clients in crisis.  

Female Office and Field Employee

Ashley, Marketing Coordinator/Commercial Sales and Estimating

Ashley has a construction background and is responsible for estimating and bidding commercial construction jobs. She maintains client relationships even after the job is completed to ensure their satisfaction with the completed product. She manages marketing the SERVPRO brand for SERVPRO of NW Charlotte through social media and networking event planning. 

 Female in black shirt in front of brick wall

Amy, Reconstruction Coordinator/Junior Estimator

With over 10 years in the mitigation and reconstruction industry, Amy has done everything from accounting and estimating to adjuster and vendor coordination.  She has specialized in insurance contract work for 8 years, mastering all the particular requirements of each company. We’re glad Amy keeps our Construction department organized.

Boo Boo, Chief of Security & Canine Staff Managment

Ms. Boo Boo is an 11 year old Yorkie who has served our office for 8 years. She commands the complete respect of the staff, human and canine alike. Once the toys and treats belonging to all the dogs have been stolen and safely hidden away, she allows people to carry her around the office cradled like an infant.

Ike, Deputy in Charge of Food Inspection & Crumb Patrol

Ike is an 10 year old Goldendoodle who has been with our office for four years. The quintessential Southern Gentleman, he diligently follows the office sunspots, ensuring that each section of carpet is adequately held down. His mellow mask hides stealthy food monitoring skills and raids that occur without warning.

Maverick, Deputy in Charge of Visitor Inspection & Mayhem Management

Mav, a Havanese, is our newest canine staff member at only 2 years old. He diligently inspects all visitors and patrols the windows, watching for potential intruders. No flower pot, mini blind string, trash can or open desk drawer is left un-investigated. Once the facility is deemed secure, he travels from desk to desk, inquiring about everyone’s day.

Male Field Employee

Tanner, Marketing and Sales Representative

Tanner joined the SERVPRO team to help the marketing team for Gaston and Lincoln Counties. He is a native to the Denver area and has worked in the customer service industry in Denver for years. He will be a big asset to the team in navigating the Lincoln and Gaston areas. 

Female employee in front of brick wall

Alana, Content & Cleaning Technician

Alana joined the SERVPRO team to help our contents and cleaning team. She maintains good relationships with customers and provides effective communication during each project. 

Male Field Employee

Todd, Contents Technician

Todd is the part of the strength of the contents team. He is able to help carefully remove heavy items from each job site and pack them safely as needed to be transported to the office or other locations for storage. 

Male Field Employee

Ralph, Mitigation Production Manager

Ralph has been a great addition to our team.  He has worked in the mitigation field and has a background in dealing with jobs of all sizes. He has the knowledge to scope and estimate jobs as needed. He is able to keep relationships with customers and help them during their times of need. 

Male Field Employee

Jake, Mitigation Crew Chief

Jake has been on the SERVPRO team for years. He has a background in mitigation work and leading crews through jobs, start to finish. He is eager to help customers and makes sure they are satisfied with the job he and his crew completed. 

Male Field Employee

Huey, Mitigation Technician

Huey is part of the SERVPRO mitigation technician team. He is knowledgeable of the mitigation process and is able to effectively communicate job process to our customers. 

male employee with beard and glasses

Rich, Mitigation Technician

Rich joined the SERVPRO team as a mitigation technician to help support our crews. He is well versed in the production process and is able to answer any questions as needed.