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Commercial Deep Cleaning: Workspaces, Office, and Facilities

1/10/2022 (Permalink)

Technician deep cleaning office in Charlotte NC Highly Trained Commercial Cleaning Technicians

During an unprecedented global public health issue, “disinfecting” means more than singing a 20-second tune in your head while washing your hands. With the pandemic affecting our everyday lives in some way, deep cleaning is now incorporated into our routines as part of the new normal.

This especially holds true for corporate and commercial business owners and property managers who are stepping up their sanitizing game to institute and maintain healthy and safe work environments. Proper cleaning and disinfection routines can significantly reduce or eliminate pathogens on surfaces and objects in workplaces, offices and facilities. 

Commercial Cleaning = Peace of Mind 

Business owners in Charlotte can be proactive by adopting a defensive pathogen cleaning program. With many employees now working from home and essential facilities operating with minimal staff, it’s a convenient opportunity for deep cleaning. Knowing a workspace or business has followed exposure and cleaning procedure guidelines provides peace of mind for employers, employees, vendors, clients and customers. They can feel confident the environment was thoroughly and professionally cleaned according to Centers for Disease Controls (CDC) and local authorities. 

Examples of High-Touch Surfaces

In the workplace, frequently touched surfaces are tables, hard-backed chairs, doorknobs, light switches, countertops, handles, desks, toilets, faucets, sinks, fixtures and electronics (phone receivers and keypads, computers, keyboards, tablets, touch screens, kiosks and remote controls).

Other commercial spaces may include sales counters, water fountains, soda and snack machines, kitchens, break rooms and food areas, bathrooms, meeting rooms and classrooms, shelving and racks, carpets, rugs and drapes, furnaces and air conditioners, stair and escalator handrails, elevators, and playground or fitness equipment.

How Long do Pathogens Stay on Surfaces?

While the World Health Organization doesn’t know how long every virus or pathogen survives on surfaces as an infection threat. Studies suggest viruses may last on surfaces for a few hours or up to several days, depending on the surface type and the environment’s temperature and humidity level.

Commercial Cleaning Levels & Standards

SERVPRO of NW Charlotte, Lincoln County, Southern and NE Gaston County is a member of the Institute of Inspection, Cleaning and Restoration Certification (IICRC), the certifying body for the cleaning and restoration industry. We adhere to CDC and local authority guidelines related to exposure and cleaning procedures. Our primary cleaning technique includes hand wiping surfaces and fogging, a process that uses an ultra-low volume or electrostatic sprayer to apply disinfectant to surfaces. 

Reactive Cleaning 

When someone known to have a contagious disease has been exposed to the workplace or facility, we recommend enhanced or reactive cleaning. In these cases, we customize services based on the specific needs of a facility. And, we may use a cleaning protocol developed by a third-party industrial hygienist.

Additionally, the CDC recommends opening windows and doors to increase air circulation and closing off all areas used by the infected person. Wait 24 hours (or as long as possible), then clean and disinfect offices, bathrooms, common areas, shared electronic equipment and any other areas the infected person may have used. 

Reactive Cleaning 

When someone known to have a contagious disease has been exposed to the workplace or facility, we recommend enhanced or reactive cleaning. In these cases, we customize services based on the specific needs of a facility. And, we may use a cleaning protocol developed by a third-party industrial hygienist.

Additionally, the CDC recommends opening windows and doors to increase air circulation and closing off all areas used by the infected person. Wait 24 hours (or as long as possible), then clean and disinfect offices, bathrooms, common areas, shared electronic equipment and any other areas the infected person may have used. 

24/7 Commercial Cleaning Assistance

Although SERVPRO of NW Charlotte, Lincoln County, Southern and NE Gaston County is part of a national network of 1,700-plus franchises, we’re locally owned and operated and part of the community. Our highly training cleaning technicians are employees, not contractors, which means our team can respond very quickly and with more resources. For questions, contact us anytime at (704) 393-7890 or request help online

How to Winterize your Home

12/22/2021 (Permalink)

House covered in scarf and toboggan How to Winterize your Home

As temperatures are now cooler, have you taken the opportunity to make sure your home is effectively winterized? Winterization is not only the process of preparing and protecting a home or building from potentially freezing temperatures but also protecting it from the effects that such freezing temperatures could have including pipe bursts and water damage. Most structures are built to withstand the typical temperatures in which they reside. However, cold temperatures over a while can still test the ability to withstand such elements. 

Make sure you’ve completed these quick and easy recommendations to prevent a temperature-related disaster.

  1. Turn up the inside heat temperature by a few degrees. Even though this may raise your utility bill a few dollars, it will save you the potentially large expense of disaster recovery.
  2. If the weather is calling for freezing temperatures, be sure to turn any sink, bath, and outside faucets to a drip to prevent them from freezing.

  3. Also if there is going to be freezing temperatures, open cabinets underneath sinks so that the heat can keep the pipes warm. You can also wrap your pipes in insulation for an extra measure of protection.

  4. Whether your home or business is occupied or empty, never completely turn off the heat. To prevent freezing or other damage, buildings need to be at least 55 degrees even if they are empty. 

  5. If your home or business is in an older building, there is an increased risk of air drafts that allows the cold temperatures to enter. Be sure to block such drafts. Plastic winter insulation kits are available for drafty windows. Caulk or weather stripping can also help with drafts. 

  6. Make sure that your vents can flow freely without being blocked by furniture or any other obstruction.

  7. Change your filters if needed to ensure your heat is working properly. Heat that is working improperly can be a risk for fire, carbon monoxide, and more.

  8. Make sure your fans are reversed to a clockwise rotation for them to rotate the warm air towards the ceiling downward and into the room. 

  9. Be sure your gutters are free of leaves and any other blockages. Otherwise, excess water can freeze and cause unwanted damage to your property including water falling down the side of the house and saturating the ground around your foundation, along the walls, and in your basement. Also, Ice dams could cause major water damage to your roof, siding, and inside your walls.

  10. Replace any loose shingles on your roof. If the roof is exposed to rain or snow, your home is subject to water damage. 

By taking these measures now, your property will be winter-ready for the elements of the season before disaster strikes.

However, should you suffer damages, we are available 24/7 - Call us at 704-393-7890.

Holiday Home Safety

12/20/2021 (Permalink)

Christmas at hom in Charlott eNC Be safe during the holidays.

The holidays are in full swing, but before your family rolls into town, is your home really holiday ready when it comes to fire and electrical safety? The National Fire Protection Association claims that electrical issues are responsible for one in three Christmas fires. You can prevent your home from being a statistic by following these easy recommendations before the weekend.

Lights

    • Double check your lights. In fact, look over each string for signs of damage including a frayed cord, defective or rusted sockets, detached connections or exposed wires. If your bulbs need to be replaced, be sure to use the same voltage in order to reduce any risk of the bulbs overheating, melting or sparking and causing a fire. If possible, be sure to use light strands that are UL listed.
    • Limit the number of connected strands. Be sure not to attach more than three strings together at one time or the chances of fire will increase.

Christmas Trees

  • Pay attention to location. One cause of Christmas tree fires is when a tree is located too close to a heat source such as a heat vent, fireplace, wood stove, furnace or candle(s). Make sure your tree is at least three feet from any heat source. In addition, make sure your tree is not blocking an exit in your home.

  • Water daily. Be sure to water your tree daily, and take it down once it begins to dry out.

Fireplace

  • Know your chimney health. If you are not certain of the safety of your chimney, it is better not to burn a fire. A nice alternative is to light candles inside the fireplace or cover logs with a safe strand of lights (see recommendations above) for a festive effect. 
  • Open the flue. Before starting a fire, be sure that you have opened the flue to the chimney. 
  • Remove potential fire hazards. Also before starting a fire, make sure to remove any greenery from the mantle or from around the fireplace. 
  • Use a screen.  A screen will eliminate flying embers which could potentially start a fire or cause injury to a loved one or pet. 
  • Throw away wrapping paper.  Reduce the urge to throw wrapping paper into the fire as it can cause an unexpected flash fire. It is better to dispose of the wrapping paper in a proper trash bag or can. 

By paying attention to these few extra details right now, you will ensure nothing steals the magic of the season for you and your loved ones.

All of us at SERVPRO of NW Charlotte wish you and your family a safe and happy holiday season. Remember that in the event of an emergency, call us 24/7 at (704) 393-7890.

Fire: Prevent House Fires: Do's and Don'ts of Grilling this Fall

9/24/2021 (Permalink)

Man grilling at home in Charlotte NC Safe grilling can prevent home fires.

Homeowners in the Charlotte NC area love to grill, but there are many dangers that come with all the outdoor fun.

According to the National Fire Protection Association, fire departments went to an annual average of 8,900 home fires involving grills, hibachis or barbecues per year.

Here are a few ways to stay safe and prevent house fires while grilling:

Do -

1. Keep your grill at least 10 feet away from your house. Farther is even better. This includes portions attached to your house like carports, garages and porches. Grills should not be used underneath wooden overhangs either, as the fire could flare up into the structure above. This applies to both charcoal and gas grills.

2. Clean your grill regularly. If you allow grease and fat to build up on your grill, they provide more fuel for a fire. Grease is a major source of flare ups.

3. Check for gas leaks. You can make sure no gas is leaking from your gas grill by making a solution of half liquid dish soap and half water and rubbing it on the hoses and connections. Then, turn the gas on (with the grill lid open.) If the soap forms large bubbles, that's a sign that the hoses have tiny holes or that the connections are not tight enough.

4. Keep decorations away from your grill. Decorations like hanging baskets, pillows and umbrellas look pretty AND provide fuel for a fire. To make matters worse, today's decor is mostly made of artificial fibers that burn fast and hot, making this tip even more important.

5. Keep a spray bottle of water handy. That way, if you have a minor flare-up you can spray it with the water to instantly calm it. The bonus of this tip is that water won't harm your food, so dinner won't be ruined!

6. Keep a fire extinguisher within a couple steps of your grill. And KNOW HOW TO USE IT. If you are unsure how to use the extinguisher, don't waste time fiddling with it before calling 911. Firefighters say many fire deaths occur when people try to fight a fire themselves instead of calling for expert help and letting the fire department do its job.

Don't -

7. Turn on the gas while your grill lid is closed. NEVER do this. It causes gas to build up inside your grill, and when you do light it and open it, a fireball can explode in your face. 

8. Leave a grill unattended. Fires double in size every minute. Plan ahead so that all of your other food prep chores are done and you can focus on grilling.

9. Overload your grill with food. This applies especially fatty meats. The basic reason for this tip is that if too much fat drips on the flames at once, it can cause a large flare-up that could light nearby things on fire.

10. Use a grill indoors. People often think it will be safe to use a grill, especially a small one, indoors. NOT TRUE. In addition to the fire hazard, grills release carbon monoxide, the deadly colorless, odorless gas. That gas needs to vent in fresh air or it can kill you, your family and pets.

In case the you experience a house fire, call your local fire department immediately. Be sure to contact a licensed fire damage restoration company to cleanup and repair any damage to your home occurs.

Why SERVPRO for Proactive Commercial Cleaning

9/24/2021 (Permalink)

 Why SERVPRO for Proactive Commercial Cleaning Proactive Commercial Cleaning

Being a proactive corporate and commercial business owner or property manager means taking control of a situation by causing things to happen instead of waiting to respond after things happen. This ‘staying ahead’ approach is especially critical for Charlotte-area businesses during the current coronavirus pandemic. 

For example, your office may not have been exposed, but you still want your employees and customers to feel secure. One way to maintain a healthy and safe work environment is through proactive cleaning. 

While it doesn’t prevent or protect buildings from future contamination, proactive cleaning provides peace of mind. It ensures environments are thoroughly and professionally cleaned, according to Centers for Disease Control (CDC) specifications. 

How does proactive cleaning work?

Deep cleaning and disinfecting has moved up on the list of priorities for businesses and institutions, but how does proactive cleaning work? SERVPRO of NW Charlotte, Lincoln County, Southern and NE Gaston has developed a proactive cleaning and disinfection protocol based CDC specifications. 

Through years of experience in dealing with biological contaminants, we’ve identified three categories of contamination:

  1. Proactive cleaning when there aren’t any confirmed coronavirus cases or known coronavirus exposure. 
  2. Cleaning for possible coronavirus exposure. 
  3. Reactive cleaning when there’s a confirmed coronavirus case. 

Proactive commercial cleaning goes beyond the scope of work that a regular janitorial team performs daily. It involves a facility or structure deep cleaning and disinfection -- from kitchen vents to carpets to manufacturing equipment. 

Steps may include cleaning porous and nonporous surfaces, disinfecting nonporous surfaces, cleaning and disinfecting equipment, tools and supplies, and disposing of waste.

Planning for deep cleaning 

Before conducting commercial cleaning, we ask customers for floor plans of their building or facility ahead of time. If floor plans aren’t available, our production manager will visit the location before the start of the project to determine how many people we’ll need, the best way for our team to move through the building, where we’ll start and end and if we’ll split up our team, so one group cleans the office while others take care of the warehouse. 

Having a proactive cleaning strategy in place before the work begins allows our deep cleaning experts to tackle the project efficiently and thoroughly. 

24/7 commercial cleaning assistance

SERVPRO of Northwest Charlotte is locally owned and operated as part of a national network of 1,700-plus franchises. Our deep cleaning experts are employees, not contractors, which means our team can respond very quickly and with more resources. For questions, contact us anytime at (704) 286-8720 or request help online

Commercial: Why Property Managers choose SERVPRO NWC for Emergencies

9/24/2021 (Permalink)

Commercial Building Property Managers choose SERVPRO NWC for Emergencies

Commercial: Why  Property Managers choose SERVPRO NWC for Emergencies

As the go-between for property owners and tenants, property managers have to juggle many responsibilities -- finding new tenants, fielding questions and complaints, performing inspections, overseeing landscaping and maintenance repairs, securing the property, and ensuring the building’s appearance remains tiptop. 

Fortunately, when it comes to handling fire, water and contamination cleanup emergencies, property managers have a secret weapon that’s just a phone call away: SERVPRO’s Disaster Recovery Team

We get it. There’s never a convenient time to clean up from fire damagewater damage or a biohazard contaminant. Every minute spent cleaning and restoring a business or property results in lost time, revenue and productivity. 

When a disaster or emergency strike, our commercial services team is ready to respond -- 24 hours a day and seven days a week -- regardless of a commercial property’s size or scope of the damage. 

Wether it’s retail to residential and manufacturing to motels, SERVPRO’s commercial services team helps make it “Like it never even happened,” so property managers can focus on their other roles.

  • If a massive storm floods a mom-and-pop ice cream shop, we’ll respond immediately to tackle initial storm cleanup and damage mitigation and rebuild the affected areas. 
  • If there’s a funky smell coming from somewhere in a 10,000-square-foot manufacturing plant, we’ll locate the source of the offensive odor and eliminate it. 
  • If a fire sprinkler system fails during the grand opening weekend of a retail boutique, we’ll clean the property and manage the restoration process - from start to finish.   
  • If an electrical fire breaks out in the middle of the night at a restaurant dining room, we’ll restore it to pre-fire condition -- from fire and smoke damage to odor control and upholstery and fabric cleaning. 
  • If a husband and wife test positive for COVID-19 just two days after vacating their high-rise apartment, we’ll get it Certified: SERVPRO Cleaned in no time so it’s ready for the next tenant. 
  • If an older apartment building has mold infestation from a slow roof leak, we’ll prevent it from spreading to other parts of the building and remove it through our commercial mold remediation process.

Restoring your Commercial Property After a Water Damage Event

9/24/2021 (Permalink)

SERVPRO Commercial Restoration team inspecting water flooded office Restoring your Commercial Property 24/7

Flooding and water damage events at Charlotte NC commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large-scale event, we work quickly to assess each unique situation and isolate the damaged area.

In many instances, normal operations can continue in a temporary space while we restore your facility. We understand the importance of minimizing your business’s down time.

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity.

So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need. Contact SERVPRO of Northwest Charlotte  24/7 by calling (704) 393-7890.

Top Causes of Fall Season Fires in Charlotte

9/21/2021 (Permalink)

Woman checking Fire Extinguisher in Home Simple steps can help prevent fires.

Cooler weather is prime opportunity for fun and sun, but there are a few ways homeowners in Charlotte, NC can stay safe and prevent house fires.

Here are a few of the most common causes of Fires in North Carolina:

Grill Fires

In the autumn months, many people grill outdoors for various holidays and barbecue dinners. In fact, 5,700 home grill-related fires occur each year.  Grill fires happen when someone mishandles the igniting of the grill with a spark, ember, or flame. Fire hazards derive from cooking with things like coals, charcoals, or ashes. Often times there are mechanical issues with the grill like broken containers or broken pipes that can also increase the risk of fire.

Take preventative measures by checking your grill’s condition before the grilling season begins. Clean the grill, the drip pan, and anything that could have grease on it from previous barbecue dinners. Inspect each part of your barbecue to make sure everything is attached properly. Additionally, be sure you are in a grill-friendly environment free of branches, roofs or any sort of overhang when igniting the grill. Be prepared for a fire, as grease and fat are likely to catch on fire. Keep baking soda near the grill in case a grease fire breaks out.

HVAC - Air Conditioning Fires

About 2,300 residential air conditioners start fires each year. These fires are usually the result of inadequate wiring while having to deal with heavy electric loads, short circuits, or other electrical malfunctions. 

Although temperatures are cooler, your AC System has been running hard all summer long and potential issues may have been ignored while you were having summer fun. Fires are most likely to occur when it’s hottest outside—between 2 and 8 p.m, but it can happen anytime. 

Inspect your air conditioner’s wiring systems each year to prevent these types of fires. Also, find ways to use the AC less during the day. Not only will you save money, you can save your home from a potential fire. Using fans, keeping windows open during the night, and closing blinds during the day are just some ways you can keep your house cool without AC.

Arson Fires

Arson fires are the third-leading cause of fire injuries and fatalities. These fires can easily occur when the weather is dry.. It is important to properly store any flammable substances, propane tanks and even unused fireworks so they aren’t at risk of  misuse.

Smoking Fires

Smoking fires are common throughout the year. These fires start by improperly putting out cigarettes and cigars.  If you’re outside enjoying activities like camping, be careful when smoking. Keep used cigarettes off the ground, and make sure they are properly extinguished before throwing them away as nearby grass and brush can easily catch fire.

Smoke Detectors and Fire Extinguishers

Fall is a time to get out and enjoy the outdoors. Be aware of the risk of fires and prepare by having functioning fire extinguishers and checking the batteries in your smoke detectors.

We're Here to Help after a Fire

We're here for all of your fire damage restoration and repair needs.

If you find yourself faced with a fire emergency this summer, don’t hesitate to call us.

SERVPRO of NW Charlotte, Lincoln County, Southern and NE Gaston County can respond quickly to a fire emergency at your home or property. Our highly trained technicians have the tools and expertise to get it done accurately and efficiently. 

What happens if a storm floods your property?

9/20/2021 (Permalink)

Interior of Home flooded by storm damage Immediate response vital to returning your property to the condition.

At SERVPRO of NW Charlotte, we understand that both storm damage and flood damage can be overwhelming. Immediate response is critical, and the emergency service that you choose for cleanup and restoration is vital to returning your property to the condition "Like it never even happened." SERVPRO professionals respond faster to any disaster and have the skilled training and specialized equipment to provide an effective and efficient action plan.

Where to Start with Storm Damage

Knowing what to do at the onset of flood damage is critical to receiving immediate response. Your immediate steps will help determine your property’s further protection and reduce the potential for irreversible damage.

If you’re wondering where to begin, follow this checklist for your steps of immediate action.

  • Turn off electrical power and any natural gas sources including propane tanks. If you smell gas or feel that there may be a gas leak, turn off the main gas valve, open all windows, and leave the house immediately.
  • Call 911. Report the flood damage to the fire and public safety authorities in addition to the local gas company.

  • Contact an emergency service for cleanup and restoration. The professionals you choose matter. The quicker you call SERVPRO of NW Charlotte, the quicker we can respond. Our professionals will arrive armed with specialized equipment ranging from an infrared camera to uncover hidden moisture to robust water extraction equipment that quickens the drying process.

  • Relocate important documents. Water can destroy sensitive documents. Only if you can do so safely, move your important documents as quickly as possible to a safe and dry location. If you need assistance, SERVPRO can ensure that your documents and personal belongings are secure.

  • Remain evacuated from the damaged area. To remain safe from potential hazards and to help expedite restoration efforts, we recommend that you and others stay out of the damaged and restoration areas. Upon being given the all-clear to return, adhere to the advice of your trusted professionals about how to return safely.

When a storm strikes and floodwaters rise, other emergency response companies may be overrun. However, SERVPRO of NW Charlotte, Lincoln County, Southern and NE Gaston County can access the resources, as well as Disaster Recovery Teams when and if necessary.

We stand ready 24/7 to respond to your emergency, so please don’t hesitate. Call us today.

Why should you choose SERVPRO of NW Charlotte for your cleanup and restoration needs?

9/20/2021 (Permalink)

SERVPRO NWC Facility and Truck Why should you choose SERVPRO of NW Charlotte?

Why should you choose SERVPRO of NW Charlotte for your cleanup and restoration needs? We could go on and on about how we’re the best choice for you. However, we’ll let people just like you- perhaps even your neighbor- speak for themselves about their own unique situation.

Water Damage

“SERVPRO was quick to answer and respond to the water loss in my home. They were able to extract the water and save my floors. They worked with my insurance company and made the process easy to understand.”

Fire Damage

“SERVPRO has done a terrific job for my family.  Dealing with this fire was far more complicated than I thought it would be and your people have been there every step of the way.  The work is high quality, too.  Thanks for giving us our home back.” 

Mold

“I recently built a new home and the inspector said there was mold under the crawlspace.  SERVPRO met my urgent demand to inspect the property (as we are to close shortly) and provided a report.  Our SERVPRO employee could have easily told me I needed to remediate and I would have paid for it.  Instead, he very honestly told me there was no visible mold and remediation was completely unnecessary.  This is the second time I've used your services and will continue forever given the honest and quality work you provide.  Thank you for saving me thousands!!!”

Sewage Leak

“The owners of this SERVPRO have hired an amazing team of experts. I had a horrible situation on my hands and a plumber told me it'd take longer than a week to fix the sewage leak in my cellar. Really? That's not acceptable. This team came to my rescue. They stepped me through the entire process. They helped me with my insurance company. We only had to move our 1 night due to the issue. All of the staff are competent, on time, communicate well, and every single one of them was sympathetic and apologetic. They left things BETTER than they were before the sewage leak. Don't call anyone else. Call them first. You will be glad you did.”

How can we guarantee that you will also be satisfied with choosing SERVPRO of NW Charlotte?

We set the bar high by ensuring our professionals have completed extensive training and certifications including meeting the industry standard with The Institute of Inspection Cleaning and Restoration Certification (IICRC), SERVPRO employee and franchise training, continuing education courses on emergency mitigation, and more.

You can rest assured that our staff is equipped with the latest training and proven methods to restore your property as quickly and efficiently as possible.