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Top Causes of Summer Fires

7/13/2020 (Permalink)

Grill Fires

In the summer months, many people grill outdoors for various holidays and barbecue dinners. In fact, 5,700 home grill-related fires occur each year. Fifty-seven percent of these fires happen in just four months—May, June, July, and August. Grill fires happen when someone mishandles the igniting of the grill with a spark, ember, or flame. Fire hazards derive from cooking with things like coals, charcoals, or ashes. Often times there are mechanical issues with the grill like broken containers or broken pipes that can also increase the risk of fire.

Take preventative measures by checking your grill’s condition before the grilling season begins. Clean the grill, the drip pan, and anything that could have grease on it from previous barbecue dinners. Inspect each part of your barbecue to make sure everything is attached properly. Additionally, be sure you are in a grill-friendly environment free of branches, roofs or any sort of overhang when igniting the grill. Be prepared for a fire, as grease and fat are likely to catch on fire. Keep baking soda near the grill in case a grease fire breaks out.

Air Conditioning Fires

About 2,300 residential air conditioners start fires each year. These fires are usually the result of inadequate wiring while having to deal with heavy electric loads, short circuits, or other electrical malfunctions. It’s not just the AC that catches on fire, if your AC heats up, flammable materials near your unit can catch on fire. Fires are most likely to occur when it’s hottest outside—between 2 and 8 p.m. While it can sometimes be impossible to be comfortable in your home without the AC on, there are ways to keep your home cool even if you don’t have the AC on all day.

Inspect your air conditioner’s wiring systems each year to prevent these types of fires. Also, find ways to use the AC less during the day. Not only will you save money, you can save your home from a potential fire. Using fans, keeping windows open during the night, and closing blinds during the day are just some ways you can keep your house cool without AC.

Arson Fires

Arson fires are the third-leading cause of fire injuries and fatalities. These fires usually peak in the month of July especially around the Fourth of July holiday since it’s not only firework season, but the weather is usually quite dry and hot, too. It is important to properly store any unused fireworks so they aren’t at risk of accidental combustion or misuse.

Smoking Fires

Smoking fires are common throughout the year but it’s important know they are the leading cause of summer fires. These fires start by improperly putting out cigarettes. If you’re outside enjoying activities like camping, be careful when smoking. Keep used cigarettes off the ground, and make sure they are properly put out before throwing them away so any dry grass nearby doesn’t catch on fire.

Summer is a time to get out and have fun. But the weather isn’t the only thing that heats up during these few months. Be aware of the risk of fires and prepare by checking the batteries in your smoke detectors and having functioning fire extinguishers. If you find yourself faced with a fire emergency this summer, don’t hesitate to call us

We Are Hiring! Construction Project Coordinator

7/9/2020 (Permalink)

Do you love helping people through difficult situations?

Then don’t miss your chance to join our Franchise as a new Construction Project Coordinator. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened.”

Job Description:
Coordinate all aspects of the reconstruction division, including managing daily operations, scheduling project managers and subcontractors, construction job set-up, and job management and tracking. Ensure a high quality of service in all dealings with customers, clients, subcontractors, resource providers, and company employees involved in construction services.

Responsibilities:

  • Handle customer and client needs and concerns
  • Assist in finding and vetting subcontractors
  • Assign leads/projects to project managers and superintendents
  • Ensure construction team follows proper work process
  • Review and evaluate estimates created by project managers
  • Perform tasks within the project management process to assist the construction team as needed (i.e. high volume, large project, etc.)
  • Ensure two-way communication with the mitigation division
  • Perform compliance and documentation duties relating to third-party program requirements

Qualifications:

  • Previous construction management or administration experience
  • Excellent organizational and leadership skills
  • Ability to meet established production goals and maintain profitability
  • Effective written and oral communication
  • High school diploma/GED
  • Ability to successfully complete a background check subject to applicable law

We Are Hiring! Commercial Sales Representative

7/9/2020 (Permalink)

Do you love working with people and educating them?

Then, don’t miss your chance to join our Franchise as a new Sales Representative. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened.”

Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow.


Job Description:

Promote and sell franchise services in assigned territory, which results in meeting or exceeding assigned sales goals. Grow and develop commercial customer base by utilizing a systematic business development process to identify new commercial prospects and cultivate relationships using marketing materials like SERVPRO® Key Differentiators, Emergency Ready Plan, National sponsorships, and others to market and sell SERVPRO® Services.


Responsibilities:

    • Meet or exceed assigned sales quota by executing the sales cycle, setting up closing appointments, maintaining assigned commercial contact lists, participating in professional associations, providing lunch-and-learns, and promoting continuing education courses
    • Complete Emergency Ready Profiles (ERPs) and discuss benefits of emergency event preparation
    • Build commercial customer relationships and rapport by educating them on the reasons SERVPRO® is the best cleaning and restoration company in the world
    • Compile and maintain commercial center of influence (COI) information and identify “Target 25” (Top 25 contacts to develop into clients)
    • Provide and communicate clear and accurate pretesting, scoping of services, and job estimates
    • Monitor and follow up on all assigned jobs, ensuring customer needs are met
    • Monitor loss activity and priority responding to generate work from these opportunities
    • Attend, coordinate, and promote marketing, networking, and continuing education events
    • Conduct objective-to-objective daily marketing contacts
    • Provide owners and marketing managers with one-on-one meetings (closing appointments) with commercial COIs to encourage SERVPRO® referrals
    • Increase sales territory revenue by consistently achieving sales territory goals


Qualifications:

    • A minimum 2+ years of progressively responsible business-to-business sales experience
    • Experience with commercial sales and marketing within the service sector
    • Superb sales, customer service, administrative, verbal, and written communication skills
    • Strong business and financial background and process-and-results-driven attitude
    • Experience in the commercial cleaning and restoration or insurance industry is desired
    • Working knowledge of current business software technologies is required
    • Bachelor’s degree in marketing or business or equivalent experience
    • Ability to successfully complete a background check subject to applicable law


All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of SERVPRO Industries, Inc., the Franchisor, in any manner whatsoever.

We Are Hiring! Contents Production Technician

7/9/2020 (Permalink)

Do you love helping people through difficult situations?

Then, don’t miss your chance to join our Franchise as a new Contents Technician. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened.”

Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow.

Job Description:

Respond to service calls as needed. Perform services as assigned, following SERVPRO® production guidelines. Communicate with the crew chief to make sure all customer needs are met. Support crew chief and other production personnel, as needed. Clean and maintain vehicles, equipment, warehouse, and office areas, as needed.

Responsibilities:

    • Inventory and load the work vehicle with equipment, products, and supplies needed for each project
    • Maintain a clean and organized vehicle and clean equipment appearance
    • Prepare rooms/areas for work activities
    • Set up staging area and equipment for each project
    • Leave job site with a clean and orderly appearance
    • Perform production processes following SERVPRO® production guidelines per work order per crew chief directions
    • Ensure clear two-way communication with crew chief and other technicians (especially regarding customer needs and concerns)
    • Perform end-of-day/end-of-job cleanup and breakdown to leave job site with a clean and orderly appearance
    • Understand and follow safety and risk management guidelines on the job site, in the office, and while traveling


Qualifications:

    • Effective oral communication
    • Experience in cleaning/restoration preferred
    • High school diploma/GED
    • IICRC certifications preferred
    • Ability to travel locally and out of state as necessary
    • Ability to successfully complete a background check subject to applicable law


Physical and Work Environment Requirements:

    • Ability to regularly lift 50 pounds and ability to lift up to 100 pounds with assistance
    • Exposure to chemicals
    • Walking and standing for long periods of time, driving, sitting, climbing,
    • Ability to climb ladders and work at ceiling heights
    • Ability to work in tight spaces (e.g., crawls spaces under buildings)
    • Repetitive pushing/pulling/lifting/carrying objects


All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of SERVPRO Industries, Inc., the Franchisor, in any manner whatsoever.

We Are Hiring! Production Crew Chief/Technician

7/9/2020 (Permalink)

Do you love helping people through difficult situations?

Then, don’t miss your chance to join our Franchise as a new Crew Chief. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened.”

Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow.


Job Description:

Manage and complete jobs according to SERVPRO® processes per work order. Respond to service calls, set up and establish efficient job flow, coordinate requirements for the job, complete job documentation, perform and supervise production work, and monitor assigned jobs from start to finish. Follow and enforce all safety procedures on the job site. Communicate and establish relationships with commercial, insurance, and residential customers.


Responsibilities:

    • Explain processes and answer customer questions, as needed
    • Monitor, communicate, and respond to customer needs/concerns to ensure customer needs are met
    • Communicate clear expectations to Production Technicians and supervise their activities
    • Perform production processes as scheduled and ensure quality control
    • Identify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workers
    • Resolve problems quickly as they arise
    • Manage job file documentation to ensure complete and accurate project details
    • Manage and control costs of production projects
    • Manage assets by protecting and using equipment and materials properly
    • Clean and maintain vehicles, equipment, warehouse, and office areas
    • Perform sales and marketing activities, including add-on sales and security checks


Qualifications:

    • Effective written and oral communication
    • Experience in cleaning/restoration preferred
    • High school diploma/GED
    • IICRC certifications preferred
    • Ability to travel locally or out of state when necessary


Physical and Work Environment Requirements:

    • Ability to regularly lift 50 pounds and ability to lift up to 100 pounds with assistance
    • Exposure to chemicals
    • Walking and standing for long periods of time, driving, sitting, climbing,
    • Ability to climb ladders and work at ceiling heights
    • Ability to work in tight spaces (e.g., crawls spaces under buildings)
    • Repetitive pushing/pulling/lifting/carrying objects


All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of SERVPRO Industries, Inc., the Franchisor, in any manner whatsoever.

We Are Hiring! Human Resources Coordinator

7/9/2020 (Permalink)

Do you love helping people through difficult situations?

Then don’t miss your chance to join our Franchise as a new Human Resource Coordinator. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened.”

Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow.


Job Description:

As a Human Resource Coordinator, you will provide leadership with strategic thinking and be an integral part of our organization. You are responsible for hiring, training, and managing a team of office personnel while monitoring compliance and risk management. In addition, you will ensure a quality team of properly trained employees produce jobs completed according to SERVPRO® Franchise procedures and processes. You will be working with skilled construction tradesmen, including trades such as electricians, carpenters, plumbers, painters, drywall installers, flooring installers, general contractors, and remodelers.

Responsibilities:

  • Ensure annual divisional initiatives aligned with company initiatives are completed
  • Communicate with management staff to stay updated on jobs, documentation, budgeting and any customer issues
  • Hire, onboard and train new hires by following SERVPRO® standard processes
  • Review company policy and handbook with new hires, and technically and asset distribution
  • Renew all employee training on a consistent basis
  • Coordinate and administer payroll and benefits
  • Complete and document HR compliance
  • Compile, approve, and enter employee timesheets
  • Maintain employee benefits, deductions, and commissions and update file changes are received
  • Perform technology setup, protection, and tracking
  • Set up all technological devices issued to employees and ensure that the proper settings and protection plans are in place

Qualifications:

    • A minimum of two years of business experience
    • Knowledge of current business software technologies
    • Superb customer service, administrative, and verbal and written communication skills
    • Experience and knowledge with QuickBooks
    • Excellent organizational skills and strong attention to detail
    • Self-motivated and can work independently


All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of SERVPRO Industries, Inc., the Franchisor, in any manner whatsoever.

Disinfecting versus Sanitizing

6/17/2020 (Permalink)

There is a common misunderstanding between the terms sanitized and disinfected. These have a tendency to be used interchangeably. 

It is very important, during the current pandemic, to understand the difference. When hiring a company to come and clean your home or commercial property, it is important to verify that they disinfect the space. Disinfection is the destruction of viruses, bacteria and fungi on surfaces. Sanitation is removing visible contamination and debris. 

When you call SERVPRO of Northwest Charlotte to proactively or re-actively clean your property, we use CDC approved disinfectants to clean surfaces. When you call SERVPRO of Northwest Charlotte you know your needs and concerns will be met with efficiency and professionalism. Our crew members are highly educated and trained in their field of expertise and will be there to help any questions and put your mind at ease during these stressful times. 

Plan for the Unthinkable

6/3/2020 (Permalink)

When running a business and owning a commercial property, there are a lot of details that go in to securing the facility. Setting up insurance, hiring the correct employees or companies to perform maintenance and ensuring the building is in tip top shape. 

It is also important to know where all of the emergency shut offs are. SERVPRO of Northwest Charlotte is here to provide a FREE service to help you feel more comfortable. Water losses and fire losses in the commercial industry can be devastating. Our main concern is helping you be able to return to performing your work in a safe environment. We have a program known as the Emergency Response Plan. We will come out to your sight, locate all of the electrical breakers, the water shut offs and so on. This document can be printed and given to who is in charge of facilities on site, or can be accessed through our FREE application that can be downloaded on a phone or tablet device. 

The document will explain in detail, as well as showing photos, of the locations of all the important "to knows". We also include all of the emergency departments that everyone may not be aware of. We include the information of the nearest hospital, the local fire department, the local police department, the water company and the electric company, etc. This program is to help  you prepare and stop disasters. Are you prepared?

Proactive Disinfecting: Helping businesses avoid COVID-19 emergencies

5/22/2020 (Permalink)

Commercial cleaning and disinfection when you need it the most Commercial cleaning and disinfection for Charlotte area Businesses.

As coronavirus restrictions begin to ease and more commercial activity is allowed throughout the Charlotte area, business owners and property managers remain focussed on maintaining healthy and safe work environments. How? With professional standby cleaning services that provide peace of mind to employees, vendors, clients and customers.

Commercial cleaning when you need it

Proper cleaning and disinfection routines can significantly reduce or eliminate COVID-19 on surfaces and objects in workplaces, offices and facilities. With deep cleaning and disinfecting now integrated into the new normal, businesses can rely on experts who deal specifically with biological contaminants. 

The SERVPRO of Northwest Charlotte commercial cleaning team is fit-tested for full-face respirators and trained in biohazard cleaning protocols. Our deep cleaning experts are employees, not contractors, with more resources and the most effective equipment

With our standby cleaning services, business owners can minimize disruptions while still ensuring their offices, buildings and facilities are thoroughly and professionally cleaned. For example, if a property manager calls us with a last-minute request for a facility deep cleaning that same night, we can take care of it. A contractor, however, has limited resources and might not be able to offer such a quick turnaround. 

Viral cleanups: What we do, what we know

Whether you're addressing ducts, carpet, vents or equipment, ongoing maintenance cleaning will help keep your property looking professional and help prevent some maintenance issues. But the coronavirus pandemic requires business owners to disinfect any high-touch surfaces regularly.  

Examples include tables, hard-backed chairs, doorknobs, light switches, countertops, handles, desks, toilets, faucets, sinks, fixtures and electronics (phone receivers and keypads, computers, keyboards, tablets, touch screens, kiosks and remote controls). 

Other commercial spaces that may require deep cleaning and disinfecting include:

  • Sales counters
  • Water fountains
  • Soda and snack machines
  • Kitchens, break rooms and food areas
  • Bathrooms
  • Meeting rooms and classrooms
  • Shelving and racks
  • Carpets, rugs and drapes
  • Furnaces and air conditioners
  • Elevators and stair and escalator handrails
  • Playground and fitness equipment

Whether the job requires sanitizing agents, germicides or antimicrobial treatments, SERVPRO of Northwest Charlotte only uses OSHA-approved cleaning agents to eliminate contaminants. And, our cleaning experts adhere to Centers for Disease Control (CDC) and local authority guidelines related to COVID-19 exposure and cleaning procedures.

Standby cleaning at your service

Although SERVPRO of Northwest Charlotte is part of a national network of 1,700-plus franchises, we’re locally owned and operated and part of the Mecklenburg, Lincoln and Gaston communities. 

Our team can handle any commercial cleaning needs: proactive cleaning when there aren’t confirmed coronavirus cases or known coronavirus exposure; deep cleaning for possible coronavirus exposure; and reactive cleaning if there’s a confirmed coronavirus case. For questions, contact us anytime at (704) 393-7890 or request help online

Certified Cleaning and Disinfecting

5/21/2020 (Permalink)

SERVPRO of Northwest Charlotte is here to help you feel confident with reopening your business or commercial property. It is important to make your employees and customer feel safe and confident in returning by creating a safe, and clean environment. Trust in us to help you! We have implemented use of Certified: SERVPRO Cleaned signs that should make your employees and customers feel safe when returning!

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

SERVPRO of Northwest Charlotte uses hospital-grade disinfectant, as recommended by the CDC. While there is no product tested against this particular strain of virus, we are following all guidelines provided by the CDC and local authorities. 

SERVPRO of Northwest Charlotte is prepared to clean your business/commercial property. Give us a call at 704-393-7890.