Recent Posts

What Does it Mean to be SERVPRO Clean?

2/15/2021 (Permalink)

Certified: SERVPRO Cleaned decal on window of business Certified: SERVPRO Cleaned

Butter blocks cholesterol. Pet food extends dogs’ lifespan. Vitamins prevent the flu. Shoes help you lose weight. Just because a company claims something in its marketing, it doesn’t make it true. This also applies to companies offering cleaning services to eliminate COVID-19 without the expertise to back it up. 

“There are a lot more people doing ‘COVID cleaning’ now who have no experience with infectious disease control and are not qualified to be doing this service,” said Jason Sadler, mitigation estimating manager for SERVPRO of Northwest Charlotte. “They're just doing it because there’s not much work for them right now and they need to make money somehow.”

Certified: SERVPRO Cleaned

While Charlotte and surrounding communities start to get back to business, many people are still hesitant about gathering in brick-and-mortar locations such as restaurants, businesses and public spaces. 

Since the pandemic hit, there’s a new sense of what it means to be ‘clean.’ It’s not just standard janitorial, carpet or surface cleaning, it’s about proactive and defensive viral pathogen cleaning for commercial locations.  

“SERVPRO has 50-plus years of experience in biohazard decontamination and biochemical spill remediation,” Sadler said, “So when we say we offer a professional COVID cleaning service, our team has the training and experience to ensure a higher standard of clean.” 

Advanced viral pathogen cleaning program

Because each business and brick-and-mortar facility is unique, the SERVPRO team consults with customers to tailor a commercial cleaning program around their needs. For example, the COVID cleaning needed at a burger restaurant may differ from an insurance office. 

Once a plan is established, SERVPRO’s deep clean experts - armed with air scrubbers, thermal foggers and proprietary EPA-approved hospital-grade solutions - go in and clean and decontaminate following standards set by local authorities and the Centers for Disease Control and Prevention.

COVID cleaning across the country 

SERVPRO of Northwest Charlotte is part of a national network of 1,700-plus franchises. While we’re locally owned and operated and part of the Mecklenburg, Lincoln and Gaston communities, our company also has national accounts spanning the country. Some of our large commercial clients have hundreds if not thousands of buildings in dozens of states.

“These clients have vetted us to perform the same consistent services we’re performing locally for their other locations all over the country because they know they can make a phone call to one person who's going to pick up every time and take care of them,” Sadler said.  

“When you see the Certified: SERVPRO Cleaned shield posted on a window or the home page of a business website, you can walk in knowing that business has committed to a higher and safer standard of clean and the facility was cleaned properly by a professional COVID cleaning company.”

24-hour emergency services

SERVPRO of Northwest Charlotte’s commercial restoration and cleaning technicians are employees, not contractors, which means our team can respond faster to emergencies with the most advanced cleaning equipment and products. To learn more about COVID commercial cleaning assistance or request a free quote, contact us anytime at (704) 393-7890 or request help online.

Smoke: The Most Onerous of Odors

2/8/2021 (Permalink)

Man Holding Air Freshener while surrounded by Smoke Removing Odor from Property

In the battle against stenches, there’s one that defies even the most skilled odor removal and deodorization experts: Nicotine. 

“The key to eliminating odors is to remove the source. But nicotine is made up of very, very small micron-level particulates that can embed themselves into damn near anything,” said Jason Sadler, mitigation estimating manager for SERVPRO of Northwest Charlotte. “So if nicotine is the source and it’s in and on every crack, crevice and surface, it becomes quite the task to try and remove it.”  

Masking and other shortcuts are powerless against cigarettes and cigars, Sadler said, and even extensive cleaning doesn’t offer assurance. 

The stinky reality 

“Let’s say you buy a property where it has been smoked in for years. You’d probably have to remove or replace everything that’s either pushing or pulling air or made of porous materials,” he said. “Things like HVAC systems, exhaust vents in bathrooms and carpet and padding just hold onto that odor and can’t be salvaged.” 

Sadler added, “If you wet wash walls with certain types of cleaning products, you might be able to eliminate a good bit of the odor, but it’s tough to guarantee removal of that nasty yellowing and nicotine or smoking-type odor.”

If you plan to head to a grocery store or big-box retailer this weekend to rent a carpet cleaning machine or take advantage of one of those $99 specials for commercial carpet cleaning, Sadler offers a word of caution. 

“It’s not realistic to think you can bring a machine home and use it to get rid of the cigarette or cigar smells in your carpet. And as far as those commercial carpet cleaning deals go, those are for general cleaning, not nicotine removal,” Sadler said. “Bottom line. Even if it looks cleaner, that doesn’t mean it is cleaner.”

Odor removal and deodorization

The science of identifying and eliminating odors in your property can be complicated because they can come from a variety of sources both inside and outside your building, office or other structure. SERVPRO of Northwest Charlotte has local experts trained to identify and eliminate offensive odors using air scrubbers, thermal foggers and deodorization agents. For questions, contact us anytime at (704) 393-7890 or request help online.

Getting to Know John “JT” Tolin, Mitigation Operations Manager

1/18/2021 (Permalink)

Male Person - Employee John “JT” Tolin, Mitigation Operations Manager

In our new “Getting to Know ..” blog series, we’ll meet some of the energetic and knowledgeable employees behind SERVPRO of Northwest Charlotte - the ones who help make any size disaster “Like it never even happened.” For Mitigation Operations Manager John “JT” Tolin, working at SERVPRO is a family affair. He oversees project managers, file coordinators and six full-time mitigation crews, including his son, Jakob, a crew chief. JT recently celebrated his fifth anniversary with the company and talked to us about his path to SERVPRO of Northwest Charlotte and some notable commercial cleaning and restoration projects.

Q: How did you get into the field of catastrophic loss restoration?

A: I had been out of the Marine Corps for a few years and was in between jobs. I saw an ad for a service master looking for a crew chief for a cleaning crew. I thought, “If there's one thing Marines know how to do, it's clean!” I answered the ad, and it just snowballed from there. I’m now coming up on 30 years in this business. 

Q: You’ve managed projects all over the country - from 9/11 to natural disasters to oil spills. Which one had the most significant personal impact?

A:  The previous company I was with managed five separate properties and handled five different losses in New York during 9/11. That one hit home for me because I grew up in New Jersey and traveled in the area. I’d look across the river and see the towers all the time. The scope of the devastation and everything else made that a very emotional job to do. 

From a logistics standpoint, Hurricanes Katrina and Rita were the most challenging projects I've worked on - trying to feed, get supplies to, and find housing for 100 people. When we first started working in that area, we had a 2-hour commute each way to-and-from the job sites. We’d work a 10-hour day and then have to drive back to wherever our lodging was. 

Q: When and how did you join the SERVPRO of Northwest Charlotte team?

A: Just over five years, ago I was with another restoration company, working on the road and traveling extensively. A friend of mine knew (SERVPRO owners) Danny and Penny called me and said, “I know someone who’s looking to fill an operation manager’s position. Are you interested?” I said, “Sure, let’s talk.” It was that easy. 

Q: Tell us about your role as mitigation operations manager.

A:  Our project managers are on the job with the crews every day, while also reaching out to adjusters and serving as a go-between with customers. I communicate with the managers and crews every day about the status of every job. I read all the notes in our system to make sure we’re communicating with the customer and documenting everything properly. Near the end of a project, I connect with the customer and ask, “Did everything go OK? Do you have any questions? Are there any issues I can help you with?" Hopefully, the project has gone smoothly, but I'm here to help resolve it if there's a problem.

Q: At times, you’re juggling 20 different projects at once. How do you keep track of everything?

A: SERVPRO has a proprietary work center software system called DryBook, which was developed in conjunction with insurance companies. It allows us to capture and monitor all the steps of a restoration project according to industry best practices and standards. Everything is documented and most rates are pre-negotiated with the insurance companies - what materials need drying or removal, what equipment is placed at a job, and the dry standard for specific materials. It also generates reports and billing details for customers, which makes it easier for them and us.

Q: When it comes to catastrophic loss restoration, why do certification and continuing education matter? 

A: It helps to make sure we're meeting all of the insurance company and industry standards, which are continually changing, along with EPA guidelines and OSHA standards. We know what the dry standard is, we know what is clean is, we know the correct way to remove mold. And we also have the latest technology, treatments and equipment for moisture detection and measurement, water extraction, drying, sanitizing and odor removal.

Q: What else do you think gives SERVPRO of Northwest Charlotte a competitive edge? 

A: Excellent leadership from Danny and Penny and well-trained employees with positive attitudes. We’re to have a team of quality people who treat our customers with empathy and respect, focusing on excellent service, mutual respect and fairness. Most of our technicians and crew chiefs have been here two-plus years, so we’re not continually training new people and don't have a lot of turnovers. We also try and keep the same crew on the job from start to finish. That helps with consistency and communication and gives the customer a comfort level. Most of our new people are here because we’re continuously growing as a company. 

We’ve also developed valuable relationships with insurance adjusters and commercial property management groups in the area. They’ll call us and say, “I've got a problem customer. Can you go fix it?" Or, "I've got a big fire, and I need it taken care of properly." They know we're going to do the job properly and take care of the customer, which makes them look good.

Q: What’s the most frustrating aspect of your job?

A: Managing people's expectations can be the most challenging part at times. It's sometimes difficult to get people to understand we’re not an emergency service, like a fire department, where we are waiting for calls. Some customers expect us to be at their home or business in 15 minutes but we may be in the middle of working on another job. We need to close out what we’re doing and unload and reload the truck with everything we need before we can get to them. While they wait, we encourage customers to review our emergency tips on fire damage, water damage, biohazard and sewage damage and mold damage    

Q: Share a story about a local project that required complicated coordination and logistics.

A: A couple of years ago, there was an accidental fire in the Johnson & Wales University gym. It was an interesting job because there were 30-foot ceilings and we needed lifts to clean them. We were working with all our contractors who were doing demolition in the gymnasium while others were cleaning. But we had to keep everything separate, so there wasn’t any cross-contamination. It took about three weeks to get them cleaned up to reopen their facility and let students back in.  

Q: What do you enjoy most about your job?

A: I like the chaos of my job. I like it when we're busy and I have to coordinate the guys and move the chess pieces around the board. I like the challenge of having six teams and 20 jobs to do - making sure they all get taken care of, and they all get done well. 

Q: Finish this sentence: “If I didn’t work at SERVPRO of Northwest Charlotte, I’d love to spend my days … ”

A: Riding my motorcycle with my wife and brewing beer.

Get Your Home Winter-Ready

12/21/2020 (Permalink)

Get Your Home Winter-Ready Get Your North Carolina Home Winter-Ready

For those who live in the Charlotte area where weather events are typically mild, winter isn’t a season as much as it is a time for celebration. But friendly forecasts aside, as we move into the coldest months of the year, the city will still get its fair share of precipitation - whether it’s rain, snow, sleet or hail. 

We’ll also experience a fluctuation in temperatures and an increase in days that dip into the low 30s and even below freezing - making it critical to get your home winter-ready. After a snow or ice storm, our restoration specialists see the aftermath firsthand: water damage caused by a burst pipe, gaping roof holes from falling trees, mold infestations in fireplaces, and smoke damage from a Christmas tree that went up in flames. 

With so many North Carolinians spending more time at home than ever, we want to help you and family stay safe and warm, as well as protect your home from damage (both inside and out) all winter long. Just as Santa knows well the value of making a list and checking it twice, so should homeowners. The time to start winterizing is now - before the first storm or harsh weather event hits. Fortunately, you can DIY most of these home protection recommendations.

Indoor winterization tips

  • Use pipe foam to insulate your pipes, especially those warm to the touch.
  • Check and repair any attic, garage or shed leaks. 
  • Seal any water pipe or hose leaks.
  • Be sure the temperature hot water tank is set safely, and clean your dryer vents. 
  • Seal the top of your fireplace if you don’t plan to use it during the winter. 
  • Change the batteries on any smoke and carbon monoxide detectors and make sure the equipment is working correctly. 
  • Replace filters throughout your house and open heating system vents. 
  • Flush your water heater to let any sediment run out.
  • Install window insulation film and weather-stripping tape around doors and windows. For a quick fix, use a rolled-up towel or blanket to keep under door drafts at bay. 

Outdoor winterization tips

  • Clean your downspouts and gutters of any debris, twigs, leaves, nuts or rocks so ice can’t build up and clog them.
  • Trim tree limbs around your home. When weighed down from wet snow or an ice storm, they can break or fall, causing damage to your roof, home, car or fence.
  • Fill any siding and window cracks or gaps with caulk. 
  • Take out any window AC units and remove any debris, branches or leaves around your air conditioner condenser.
  • Drain and disconnect hoses and turn off your sprinklers. If your pipes aren’t frost-proof, turn off the water valve by the spigot.  
  • Move outdoor furniture, grills and propane tanks away from the elements, or wrap them in tarps and bungee cords to keep them secure outside. 
  • Remove any moss or vegetation from your roof.

24/7 water damage and restoration assistance

American travel writer Paul Theroux said, “Winter is a season of recovery and preparation.” Unfortunately, sometimes preparedness is still no match for Mother Nature’s wrath or other cleaning or restoration emergencies. If that happens, you can rest assured our team is just a phone call away. 

Although SERVPRO of Northwest Charlotte is part of a national network of 1,700-plus franchises, we’re locally owned and operated and part of the Mecklenburg, Lincoln, and Gaston communities. Our water damage and restoration experts are employees, not contractors, which means our team can respond faster to emergencies with a proven water damage restoration process and the most advanced technology and equipment. For questions, contact us anytime at (704) 393-7890 or request help online.

SERVPRO Commercial Services: The MVP for Property Manager Emergencies

11/18/2020 (Permalink)

Commercial Services for Property Manager Emergencies SERVPRO Commercial Services: The MVP for Property Manager Emergencies

As the go-between for property owners and tenants, property managers have to juggle many responsibilities -- finding new tenants, fielding questions and complaints, performing inspections, overseeing landscaping and maintenance repairs, securing the property, and ensuring the building’s appearance remains tiptop. 

Fortunately, when it comes to handling fire, water and contamination cleanup emergencies, property managers have a secret weapon that’s just a phone call away: SERVPRO’s Disaster Recovery Team

We get it. There’s never a convenient time to clean up from fire damage, water damage or a biohazard contaminant. Every minute spent cleaning and restoring a business or property results in lost time, revenue and productivity. 

When a disaster or emergency strike, our commercial services team is ready to respond -- 24 hours a day and seven days a week -- regardless of a commercial property’s size or scope of the damage. 

From retail to residential and manufacturing to motels, SERVPRO’s commercial services team helps make it “Like it never even happened,” so property managers can focus on their other roles.

  • If a husband and wife test positive for COVID-19 just two days after vacating their high-rise apartment, we’ll get it Certified: SERVPRO Cleaned in no time so it’s ready for the next tenant. 
  • If a massive storm floods a mom-and-pop ice cream shop, we’ll respond immediately to tackle initial storm cleanup and damage mitigation and rebuild the affected areas. 

  • If there’s a funky smell coming from somewhere in a 10,000-square-foot manufacturing plant, we’ll locate the source of the offensive odor and eliminate it. 

  • If a fire sprinkler system fails during the grand opening weekend of a retail boutique, we’ll clean the property and manage the restoration process - from start to finish.   

  • If an electrical fire breaks out in the middle of the night at a restaurant dining room, we’ll restore it to pre-fire condition -- from fire and smoke damage to odor control and upholstery and fabric cleaning. 

  • If an older apartment building has mold infestation from a slow roof leak, we’ll prevent it from spreading to other parts of the building and remove it through our commercial mold remediation process.

24/7 restoration and cleaning services for commercial buildings

Although SERVPRO of Northwest Charlotte is part of a national network of 1,700-plus franchises, we’re locally owned and operated and part of the Mecklenburg, Lincoln, and Gaston communities. Our commercial services team members are employees, not contractors. That means when property managers call us about an emergency water leak or hazardous cleanup, we can respond quickly.

For questions, contact us anytime at (704) 393-7890 or request help online.

Water Damage Repair: When It’s Time to Ditch the DIY and Call the Pros

11/12/2020 (Permalink)

Water Damage Repair - image of couple dealing with water damage Water Damage Repair: When It’s Time to Ditch the DIY and Call the Pros

After working a 60-hour week, all Joan wanted when she left the office late Friday night was to unwind by taking a hot bath with a mug of chamomile tea, hummus and cracker platter, and the latest Patricia Cornwell mystery. 

But things took a “wet” turn when she fell asleep in the bathtub with the water running. Joan awoke in a panic hours later to her husband, Steve, screaming her name. He had come home from bowling night to a flooded living room and water flowing down the stairs. The couple assessed the water damage and *thought* they could handle it themselves with help from DIY YouTube videos and bribing their friends with pizza and beer. 

Do-it-yourself vs. calling the pros

What if a tree falls on your home and a storm dumps an inch of water in your now-exposed attic? Or, if your condo’s bedroom shares a wall with a neighbor’s living room that catches fire and is doused with 300 gallons of water? Or, if the dark stain on the ceiling in your daughter’s bedroom is expanding by the day? 

In each of these instances, the wisest decision you can make is to pick up the phone and call in the pros. Or the SERVPROs, if you will. 

Not only does water damage affect your home’s structural foundation, but it also creates an ideal environment for mold and mildew to grow, termites and carpenter ants to move in, and powerful odors to fill your living spaces. To fully restore and dry your property - and have the validation and documentation to back it up - you need specialized training and equipment. And that’s where SERVPRO comes in.

Ongoing training + latest technology = bye-bye moisture

Our local technicians are well-prepared to tackle any water damage emergencies - long before they ever set foot in your home. In addition to earning the Institute of Inspection Cleaning and Restoration Certification, they complete Employee Certification Training and a 15-day hands-on course. Continuing education classes keep the water restoration team informed on scientific drying principles and the latest technology. 

Their extensive education and training come into play when they arrive at your home with all the tools they need to restore it to pre-water damage condition: Moisture detection and measurement equipment, including an infrared camera. Powerful water extraction pumps and vacuum units to speed the drying process. Industrial strength air movers and dehumidifiers to pull water vapor from the air. And thermal foggers, deodorization machines, and sanitizing agents and treatments to eliminate odors.

Tips to help prevent water damage

While our specialists are available at a moment’s notice for any water damage or restoration emergency, there are a few DIY steps homeowners can take to avoid them. 

  1. Clean - Keep those gutters clean to ensure proper drainage and direct downspouts at least five feet away from your home. Whenever possible, slope your yard away from the foundation.

  2. Test - At least once a year, check your sump pump. During heavy storm seasons, test it more frequently. 

  3. Fix - Keep on the lookout for dark spots under pipes and on ceilings. If you notice leaks or dripping pipes, get them fixed. Also, repair cracked caulking and inspect for missing, loose or damaged roof shingles. 

And for Joan’s case, we’ll add one more tip: Self-care is important, but please don’t fall asleep in the bathtub with the water running!

24/7 water damage and restoration assistance

Although SERVPRO of Northwest Charlotte is part of a national network of 1,700-plus franchises, we’re locally owned and operated and part of the Mecklenburg, Lincoln, and Gaston communities. Our water damage and restoration experts are employees, not contractors, which means our team can respond faster to emergencies with a proven water damage restoration process and the most advanced technology and equipment. For questions, contact us anytime at (704) 393-7890 or request help online.

Top Causes of Summer Fires

7/13/2020 (Permalink)

Top Causes of Summer Fires Top Causes of Summer Fires

Grill Fires

In the summer months, many people grill outdoors for various holidays and barbecue dinners. In fact, 5,700 home grill-related fires occur each year. Fifty-seven percent of these fires happen in just four months—May, June, July, and August. Grill fires happen when someone mishandles the igniting of the grill with a spark, ember, or flame. Fire hazards derive from cooking with things like coals, charcoals, or ashes. Often times there are mechanical issues with the grill like broken containers or broken pipes that can also increase the risk of fire.

Take preventative measures by checking your grill’s condition before the grilling season begins. Clean the grill, the drip pan, and anything that could have grease on it from previous barbecue dinners. Inspect each part of your barbecue to make sure everything is attached properly. Additionally, be sure you are in a grill-friendly environment free of branches, roofs or any sort of overhang when igniting the grill. Be prepared for a fire, as grease and fat are likely to catch on fire. Keep baking soda near the grill in case a grease fire breaks out.

Air Conditioning Fires

About 2,300 residential air conditioners start fires each year. These fires are usually the result of inadequate wiring while having to deal with heavy electric loads, short circuits, or other electrical malfunctions. It’s not just the AC that catches on fire, if your AC heats up, flammable materials near your unit can catch on fire. Fires are most likely to occur when it’s hottest outside—between 2 and 8 p.m. While it can sometimes be impossible to be comfortable in your home without the AC on, there are ways to keep your home cool even if you don’t have the AC on all day.

Inspect your air conditioner’s wiring systems each year to prevent these types of fires. Also, find ways to use the AC less during the day. Not only will you save money, you can save your home from a potential fire. Using fans, keeping windows open during the night, and closing blinds during the day are just some ways you can keep your house cool without AC.

Arson Fires

Arson fires are the third-leading cause of fire injuries and fatalities. These fires usually peak in the month of July especially around the Fourth of July holiday since it’s not only firework season, but the weather is usually quite dry and hot, too. It is important to properly store any unused fireworks so they aren’t at risk of accidental combustion or misuse.

Smoking Fires

Smoking fires are common throughout the year but it’s important know they are the leading cause of summer fires. These fires start by improperly putting out cigarettes. If you’re outside enjoying activities like camping, be careful when smoking. Keep used cigarettes off the ground, and make sure they are properly put out before throwing them away so any dry grass nearby doesn’t catch on fire.

Summer is a time to get out and have fun. But the weather isn’t the only thing that heats up during these few months. Be aware of the risk of fires and prepare by checking the batteries in your smoke detectors and having functioning fire extinguishers. If you find yourself faced with a fire emergency this summer, don’t hesitate to call us

Disinfecting versus Sanitizing

6/17/2020 (Permalink)

There is a common misunderstanding between the terms sanitized and disinfected. These have a tendency to be used interchangeably. 

It is very important, during the current pandemic, to understand the difference. When hiring a company to come and clean your home or commercial property, it is important to verify that they disinfect the space. Disinfection is the destruction of viruses, bacteria and fungi on surfaces. Sanitation is removing visible contamination and debris. 

When you call SERVPRO of Northwest Charlotte to proactively or re-actively clean your property, we use CDC approved disinfectants to clean surfaces. When you call SERVPRO of Northwest Charlotte you know your needs and concerns will be met with efficiency and professionalism. Our crew members are highly educated and trained in their field of expertise and will be there to help any questions and put your mind at ease during these stressful times. 

Plan for the Unthinkable

6/3/2020 (Permalink)

When running a business and owning a commercial property, there are a lot of details that go in to securing the facility. Setting up insurance, hiring the correct employees or companies to perform maintenance and ensuring the building is in tip top shape. 

It is also important to know where all of the emergency shut offs are. SERVPRO of Northwest Charlotte is here to provide a FREE service to help you feel more comfortable. Water losses and fire losses in the commercial industry can be devastating. Our main concern is helping you be able to return to performing your work in a safe environment. We have a program known as the Emergency Response Plan. We will come out to your sight, locate all of the electrical breakers, the water shut offs and so on. This document can be printed and given to who is in charge of facilities on site, or can be accessed through our FREE application that can be downloaded on a phone or tablet device. 

The document will explain in detail, as well as showing photos, of the locations of all the important "to knows". We also include all of the emergency departments that everyone may not be aware of. We include the information of the nearest hospital, the local fire department, the local police department, the water company and the electric company, etc. This program is to help  you prepare and stop disasters. Are you prepared?

Proactive Disinfecting: Helping businesses avoid COVID-19 emergencies

5/22/2020 (Permalink)

Commercial cleaning and disinfection when you need it the most Commercial cleaning and disinfection for Charlotte area Businesses.

As coronavirus restrictions begin to ease and more commercial activity is allowed throughout the Charlotte area, business owners and property managers remain focussed on maintaining healthy and safe work environments. How? With professional standby cleaning services that provide peace of mind to employees, vendors, clients and customers.

Commercial cleaning when you need it

Proper cleaning and disinfection routines can significantly reduce or eliminate COVID-19 on surfaces and objects in workplaces, offices and facilities. With deep cleaning and disinfecting now integrated into the new normal, businesses can rely on experts who deal specifically with biological contaminants. 

The SERVPRO of Northwest Charlotte commercial cleaning team is fit-tested for full-face respirators and trained in biohazard cleaning protocols. Our deep cleaning experts are employees, not contractors, with more resources and the most effective equipment

With our standby cleaning services, business owners can minimize disruptions while still ensuring their offices, buildings and facilities are thoroughly and professionally cleaned. For example, if a property manager calls us with a last-minute request for a facility deep cleaning that same night, we can take care of it. A contractor, however, has limited resources and might not be able to offer such a quick turnaround. 

Viral cleanups: What we do, what we know

Whether you're addressing ducts, carpet, vents or equipment, ongoing maintenance cleaning will help keep your property looking professional and help prevent some maintenance issues. But the coronavirus pandemic requires business owners to disinfect any high-touch surfaces regularly.  

Examples include tables, hard-backed chairs, doorknobs, light switches, countertops, handles, desks, toilets, faucets, sinks, fixtures and electronics (phone receivers and keypads, computers, keyboards, tablets, touch screens, kiosks and remote controls). 

Other commercial spaces that may require deep cleaning and disinfecting include:

  • Sales counters
  • Water fountains
  • Soda and snack machines
  • Kitchens, break rooms and food areas
  • Bathrooms
  • Meeting rooms and classrooms
  • Shelving and racks
  • Carpets, rugs and drapes
  • Furnaces and air conditioners
  • Elevators and stair and escalator handrails
  • Playground and fitness equipment

Whether the job requires sanitizing agents, germicides or antimicrobial treatments, SERVPRO of Northwest Charlotte only uses OSHA-approved cleaning agents to eliminate contaminants. And, our cleaning experts adhere to Centers for Disease Control (CDC) and local authority guidelines related to COVID-19 exposure and cleaning procedures.

Standby cleaning at your service

Although SERVPRO of Northwest Charlotte is part of a national network of 1,700-plus franchises, we’re locally owned and operated and part of the Mecklenburg, Lincoln and Gaston communities. 

Our team can handle any commercial cleaning needs: proactive cleaning when there aren’t confirmed coronavirus cases or known coronavirus exposure; deep cleaning for possible coronavirus exposure; and reactive cleaning if there’s a confirmed coronavirus case. For questions, contact us anytime at (704) 393-7890 or request help online