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SERVPRO of Northwest Charlotte is prepared to respond to a disaster of any size. We have the ability to be onsite in just a few hours 24/7 to begin the mitigation of your home or business!


Our franchise has the ability to handle any large loss. We have equipment specifically for small or large losses in order to help any customer. We also have a full GC license in order to restore any property that may need it after a loss

Water Loss

This is a photo of a water loss. The subfloor was completely soaked and the hardwoods all had to be pulled where there was moisture. unfortunately, the hardwoods all had to be replaced. 

Large Water Loss

During hurricane Florence, SERVPRO of Northwest Charlotte was prepared to respond to any emergency, large or small. SERVPRO has the capability to carry enough equipment to respond to any loss size. 

Tree Damage

This is damage done to a home from a tree falling during hurricane Florence. Unfortunately, tree damage is more common than most people think and cause a mass amount of damage. 

Local Business Storm Damage

After a major storm this office suffered major water damage. We were able to respond within an hour or two to begin the extraction process. The office was thankful for our speedy response time.  

Water Damage

This was a local business that suffered severe water damage. This shows some of the more extreme damage a building can suffer from water. The flooring was loosening just from the water

Local University Water Loss

This was a major water loss at a local university. There was a large amount of red mud, as seen, in the water the rushed through the front doors of the building.

Commercial Water Loss

This was a commercial water loss in a women's bathroom. As you can see there was a mass amount of standing water on the floor. This office was able to use their restroom within 1 day of the water loss. 

Commercial Job

This was a commercial mold job. There was mold all over the walls in the hallway and the restroom. We cleaned and sprayed the areas that had mold. The spray we use is safe and non-toxic.

Fire Restoration

This was a whole house fire. The fridge in the garage caught on fire and there were stored propane tanks which caused an explosion. We were able to get on site quickly and being the process


This is a containment that was placed during a water loss. This is to protect any unaffected areas around the home. We provide several different types of protectants while we are doing work in homes. 

Flood Damage

The carpet in this bedroom was affected by flood damage and had to be removed. When walking on this carpet your footsteps made sloshing noises. We impressed the homeowner with our ability to be on site so quickly. 

Fire Damage

Fire damage in residential home. This is a picture of a garage where the fire originated. The family had a few friends over and were in the back yard and were not able to notice the fire quickly enough. 

Fire Damage

Fire began in garage of residence and spread to the rest of the home. The home had to be completely gutted and remodeled. We had to do some exterior work on the outside of the windows where smoke blew out from the garage

Fire Damage

This residence suffered an electrical fire which caused their entire home to burn. This home had been in the family for several decades and was a heartbreak to see in this condition. Fortunately, we are able to do the restoration on the home to get it back to prior condition. 

Laundry Room Fire

This fire started with an old washing machine. Even though the may seem like a small incident, the entire home was filled with smoke and we had to clean most of the house for soot. 

Flood Damage

This residence suffered extensive water damage from flooding. This customer suffered 3 separate floods of this extent. Each time we were out on site we were extracting a mass amount of water and performing reconstruction on the home. 

Residential Fire

#SERVPROofNWCharlotte specializes in the restoration of residential and commercial properties damaged by fire. This residence suffered extensive damage, but they have entrusted our team to handle all segments of the restoration process. We will make it #likeitneverevenhappened#SERVPRO

Sweet Treats, Sweeter Thoughts

The Bridges had a stove top fire that filled their home with smoke.  We cleaned their house from top to bottom and found these goodies on the last day of work.  

Kind Words

Ms. Jwalea Smith had a 3 story water loss that thoroughly disrupted her home.  The A/C unit in her attic malfunctioned and water drained through the ceiling to the two floors below.  Her words of thanks made our day!!

Tree Falls Can Cause Serious Damage to Your Property

Trees can add a lot to the value of your property. Should a storm send one down on your home or business, the results can be expensive. If not handled immediately, wind, rain and snow can double the damage. SERVPRO can remove the tree, tarp the roof to keep weather out and repair the exterior and interior.

The Sink Overflowed But I Dried Up All The Water

In this case, seeing isn’t believing.  Water is sneaky.  It seeps into, around and under building materials faster than you think.  When water gets underneath vinyl, wood, laminate or tile flooring, the flooring itself traps that moisture between it and the subfloor, causing mold to grow and flooring to buckle or crack.  Carpet padding acts like a sponge, creating that same trap. On houses with crawlspaces, the moisture can also leak down and cause mold under the sub floor and in the insulation.  Call the experts at SERVPRO and our moisture meters will tell you for sure!

Small Fires Can Affect the Entire Home

What appears to be a small fire often causes damage throughout a building thanks to A/C and Heating systems that transport smoke and soot. Each fire also has its' own chemical composition based on the material burned, length of time the fire burned and method used to put it out. The solvents used to clean one type of fire may worsen the damage of another. Protect your investment!! Call our SERVPRO fire mitigation experts!

It Looks Dry To Me

Looks can be deceiving. Water and sewage within walls and under solid flooring doesn't just disappear. Unless these areas are detected and mitigated, rot and mold will inevitably take over, leading to a far more expensive loss down the road. We have what it takes, like the Infrared Cameras used above. Leave it to the experts at SERVPRO!

Water Can Bring Your Business (and Profits!) to a Screeching Halt

Water losses can wreck havoc on a business, stopping work flow and damaging stock and equipment. SERVPRO understands! Our crews respond immediately and can work around the clock, often getting the doors back open in a matter of hours!

No Loss is Too Large

Water and sewage can travel fast, affecting all the floors of large office and residential buildings. These situations often involve multiple owners, managers, tenants and insurance carriers. We can sort it all out, keep the parties informed and handle both cleaning up the damage and reconstructing the spaces.

Mold Doesn't Magically Go Away - Handle It Now!

A local property management group called us in September of 2014 to quote the mold remediation of one of their vacant office buildings. Fall storm flooding had filled the building up to three feet high without anyone knowing. The $17,000 estimate shocked them and they delayed handling the problem. In March 2015, they called us out again. The mold had gone wild, eating its' way through the surface and into the structure materials. Their 6 month delay resulted in a 6 times more expensive bill of $106,000. Have mold? Call SERVPRO now!

Specialized Equipment Can Save You Time & Money

When a loss happens, sometimes property owners try to reduce their costs by demolishing the wet walls before calling in the experts. At SERVPRO, we have specialized equipment that can often save the cost and mess of demolition. Here you see the Injecti-dry wall system at work in a local daycare center.

WBE & NAWBO Certified!

While there are some 276,000 women-owned businesses in North Carolina, few have risen as fast and as high as Penny Benkeser. As owner of both SERVPRO® of Northwest Charlotte and SERVPRO® of Lincoln and eastern Gaston Counties, she has grown her firm to 20 full-time employees in three years, and has recently earned the Women Business Enterprise (WBE) certification by the National Women Business Owners Corporation (NWBOC). Penny’s company is one of only 64 which have been awarded in the state of North Carolina, and one of only 5,000 awarded in the nation. The WBE certification is the result of a rigorous national committee review of Penny Benkeser’s SERVPRO businesses and her business model, a four to six month process. Members review her application and follow-up with an on-site visit to meet with her and her team.

A Train Made My Ceiling Collapse!

Our customer had no idea that the vibrations from trains passing by his house could damage his home. One day the gradual weakening of the structure caused a complete collapse of his ceiling, snowing old insulation everywhere! SERVPRO came to the rescue and made his home livable again.

Putting out Fireballs at the Chamber Golf Tournament

We were excited to sponsor the Lincoln County Chamber's 2nd annual Golf Tournament for 2016. Here you see visitors trying to spit cinnamon "Fireballs" into a SERVPRO bucket. We don't put out the flames but we will happily help you make your fire damaged property right again!